phoenix347s Rezensionen

Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 1 JahrOriginalÜbersetzung
I loved this casino but for the past 6 or so months it's not accepting any traditional payment methods, like Visa, Mastercard - just all the Crypto payment methods. So I cannot play there any more. Maybe they should change that
vor 1 JahrOriginalÜbersetzung
I've been a long time player but new to this casino. After a few deposits I managed to win something - and that's when the problem started and still not resolved as of now. Obviously they ask for everything, various docs, card details, whatnot - obviously NOT when you want to make the deposit??? Anyway I sent them what they asked for now THREE times in different formats - scanned, photo - and guess what - STILL denied. Why? Your guess is as good as mine. In the email they send me, there is no explanation as to why the docs have been been denied.. I spent countless hours on LiveChat too trying to resolve the problem BUT just going around in circles... Well, absolutely NOT a good experience/ casino....
Otherwise I love their games, the set up BUT they have to make up their minds - if you want to be a casino, you have to be prepared to actually pay the winners - otherwise players will leave you... it's that simple
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  • How convenient... When you took my several deposits - there was no problem with my email/login. When I wanted to actually withdraw something - you rejected ALL my documents which were sent in various different formats. And now you cannot find my email/login??? Seriously??? I believe you should be out of business.
Wild Fortune Casino
vor 1 Jahr
Hi phoenix347,

Thank you for taking the time to share your concerns and feedback with us. I am sorry for the difficulty and inconvenience you experienced throughout this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete. If there are any issues with the documents that you send, we will inform you of them and how they can be corrected. I completely understand your disappointment. We want to look into your account as well and investigate what really happened. To do so, please provide us with your email address.

In Addition: Hi phoenix347,
Your email address has been provided to us. Please know that after checking, we were unable to find any account under your email address. If you have any other email address that you may have used to register at Wild Fortune Casino, can you please provide us that?

Sincerely, Wild Fortune
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