vincvinc1980s Rezensionen

Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 10 MonatenOriginalÜbersetzung
I had the worst time at this casino. First there was an issue with verification that was ultimately resolve after 10 days but I had to file a complain to get answers.

A few days after I deposited 80 attach with a casino bonus and a wager of 20×/40×.

The bonus was never added and on top of that my real cash money was showing 59$ and not 80$ even before I started playing.

Went to the chat to try to get an explanation and they told me that I had a sports bonus...wich was absolutely not the case because I had no active promotion showing anywhere.

I just played the 59$ and I'm done with them. That was one of the worst experience I've had and reading all the other review...I now understand. They literally stole money from me.

Absolutely disgusting behavior.
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BlueChip Casino
vor 10 Monaten
Dear vincvinc1980,

Thank you for sharing your feedback with us!

We would like to express our sincerest apologies for the negative experience you had during your recent visit to our casino. We understand that your time with us did not meet your expectations, and we deeply regret any inconvenience or disappointment you may have experienced.

Regarding the verification issue you have faced with, we want to inform you that we take our responsibility to protect our customers' information seriously, and as such, we have implemented various security measures to ensure the safety and privacy of our users. Nevertheless, your account is verified now and you received your withdrawal funds already.

As for the bonus you mentioned, we would like to inform you that you indeed received a 2nd deposit welcome free bet bonus for sport. Unfortunately, free bet bonuses are not visible in Rewards tab of your profile, but you may check and use them in the betslip section on the Sport tab or while making a sport bet itself.

Moreover, please, be noticed that we have checked the bet history in your account and found out that your balance was 59 CAD after you played part of your funds in Zeus vs Hades - Gods of War game.

Once again, sorry for any inconvenience caused, and thank you for bringing these matters to our attention. We remain committed to providing our customers with the best possible experience and hope to have the chance to regain your trust.

Best regards,
BlueChip Customer Care manager
vor 1 JahrOriginalÜbersetzung
This casino is part of a big brand that owns a lot of casino. Usually don't have issues with them but they do something that I really don't like.

They send a 100% bonus offer and once you have deposited the bonus don't work. You get tell by the chat that this bonus will be available on your next deposit because you receive 20 free spins for this deposit -_-

It is such a dishonest tactic....it make me sick. It happend to me 3 times and this one was the last one.
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  • Great selection of games
  • Multiple payment method
  • Plateform is slow
  • Minimum 48 hours for withdrawal
  • Dishonest practice
vor 1 JahrOriginalÜbersetzung
This casino is one of the worst I've seen. They send a bonus offer with a 35x wagering but the wagering ended up to be double what they say in their term of services.

The site lags...pragmatic games keep closing. Some pls
Y n go have no sound and when you try to exit the game it kick you of the casino completely.

The wad absolutely nothing good about this one.
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vor 1 JahrOriginalÜbersetzung
The quality of the customer service is nothing short of horrible !!

I uploaded my document for verification. It only took 50 days to be approuved. Yes not 5....but 50 !!

When I sent an email to ask what was going on they didn't even bother answering me. When I asked in the chat all they were able to say is that the procedure was still in progress. Zero help what so ever.

Do yourself a favor and don't spent a dollar at this casino.
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vor 2 JahrenOriginalÜbersetzung
This casinos have many issues. The site is very slow. Games are malfunctioning more often than other casino. Many big provider missing and the most important...withdrawals takes forever to be accepted. I had a withdrawal pending for 6 days when I decided I had enough.

From what I can see in the other review this is a constant complain.

Do yourself a favor and go play somewhere else.
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vor 2 JahrenOriginalÜbersetzung
I recently won a nice sum of money at this casino ( 2000$)

It took 2 weeks....yes 2 weeks to withdrawal all the money. They don't allow more than 400$ per withdrawal. This is just not ok since they know that most people will play that money often while waiting. It makes the experience at this casino very sad.
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  • Nice amount of games
  • Can use vpn
  • Non sticky bonus
AllReels Casino
vor 2 Jahren
Dear vincvinc1980,

Thank you for sharing your gaming experience at our casino.

We would like to inform you that the financial department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.

Each player can submit up to 3 active withdrawal requests at the same time.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@allreels.com
We are always happy to help you.
vor 2 JahrenOriginalÜbersetzung
Unfortunatly, my experience with the customer service of this casino was probably the worst experience of my life. Deposited 80$ with their welcome bonus. Ending up winning 1500$.

When came the time to verify my document.....Ho my God-_-

First they ask you to upload certain document in PDF but guess what ? This casino does not let you upload anything else than picture or screenshot. When you press upload, you can't even see all the document in your device.

Also, they ask for a particular screenshot for my muchbetter account as proof of Payment. What they were asking for did not exist in the Muchbetter app.

I sent them everything and even more that they needed to verify my identity. The matter was resolved after I made a official complaint here and a week of back and forth with their customer service. They wanted me to play the money I won and it was obvious. They stall as much as they could but ended up paying anyway.

I never say that in a review but don't subscribe to that casino....ever !
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  • Casino was well made, a lot of provider availble and it run smootly. No bug what so ever.
  • Worst customer service in history of mankind.
Slotozen Casino
vor 2 Jahren
Hello vinvinc1980,
Thanks for your feedback.

We are sorry for this inconvenience.

Your request is already forwarded to the relevant department.
We will get back to you with a prompt reply as soon as possible.

Can you send us your email address, please?

Regards,
StayCasino Team
PragmaticGates_alt
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