BC.Game Casino - Der Spieler hat Probleme mit mehreren Casino-Konten.

I have a multiple account in bc game I have deleted old account

Dear mehrajsofi15, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and Conditions of the casino, and this is what I found:

5. Prohibited Uses

5.1. PERSONAL USE. The Service is intended solely for the User’s personal use. The User is only allowed to wager for his/her personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.

Could you please specify why you created more than one account in the casino?

When exactly did you delete your old casino account and create a new one?

Have you made any deposits in any of these accounts?

Could you please confirm if you passed the KYC verification in any of your accounts?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear mehrajsofi15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.