AmunRa Casino - Die Casino-Website scheint blockiert zu sein.

Hello, I registered at AmunRa Casino a few days ago and then deposited 60 euros. I also received a payment confirmation via email. After that I wanted to log in to the casino and nothing works anymore. The website looks weird. I don't see any slots or anything else on their home page anymore and when I try to log in I always get red crosses on the right side of the screen. I've tried everything. Cookies deleted. I used other browsers but I can't get to their website anymore. I have already sent an email to the casino using the email address where I received the deposit confirmation but no one replied. What can I do ? It would be great if someone could help me .

Guten Tag ich habe mich vor ein Paar Tagen im AmunRa Casino regestriert und habe dann 60 Euro einbezahlt . Ich habe auch eine Zahlungsbestätigung per Email bekommen . Danach wollte ich mich im Casino einloggen und nichts geht mehr . Die Website sieht komisch aus . ich sehe keine Slots mehr oder sonst irgendetwas auf deren ihrer Start Seite und wenn uch mich probiere einzuloggen , kommen immer rote Kreuze rechts am Bildrand . Ich habe schon alles probiert . Cookis gelöscht . andere Browser benutzt aber ich komme nicht mehr auf deren Website . ich habe schon eine Email an das Casino geschrieben über die E-Mail-Adresse, wo ich die Einzahlungsbestätigung bekommen habe aber keiner Antwortet . Was kann ich tun ? Wäre schön wenn mir Jemand helfen könnte .

Dear krumel2670,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Meanwhile, I have tried accessing the website using German VPN and couldn't see any "login" or "register" options:

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, the last time I was able to access my account was when I made a deposit on 7/3/2022. I also received a deposit confirmation via email. After that I was no longer able to access the website. I've also used other browsers, but the same picture always comes from a start page from AmunRa Casino, which I can't do anything with. Deleted cookies. I've tried everything but the website where I registered is no longer there. According to this, I could neither verify myself nor play there, but my 60 euros were debited from my bank account.

Hallo , das letzte mal konnte ich auf mein Konto zugreifen als ich am 3.7.2022 eine Einzahlung getätig habe .ich habe auch per E-Mail eine Einzahlungsbestätigung bekommen . Danach konnte ich nicht mehr auf die Website zugreifen . Habe auch andere Browser benutzt aber es kommt entweder immer das gleiche Bild von einer Startseite vom AmunRa Casino mit der ich nichts anfangen kann . Habe Cookis gelöscht . ich habe schon alles Probiert aber die Website wo ich mich regestriert habe , gibt es nicht mehr. Dem zufolge konnte ich mich weder verifizieren , noch konnte ich dort spielen und meine 60 Euro wurden aber abgebucht von meinem Bankkonto.

I was at my sister's computer. She also has a different browser, but it's the same with her. There's only one website that doesn't work. I'm assuming I got ripped off. But the strange thing is that the casino is advertised on the Internet and has good reviews, but strangely enough there is only one Internet address, at least for me.

Ich war jetzt mal bei meiner Schwester an ihrem Computer , Sie hat ja auch ein anderen Browser aber bei ihr ist es genau so . Es gibt nur diese eine Website die nicht funktioniert . Ich gehe mal davon aus das ich abgezockt wurde. Das komische ist aber dass das Casino im Internet ja beworben wird und gute Bewertungen hat aber komischer weise nur eine Internetadresse gibt , bei mir jedenfalls .

Thank you very much, krumel2670, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks

Danke

Hello krumel2670,

I have reviewed your case and understand the situation. According to the casino website, it is 'under construction' which suggests it may be re-launching shortly. I will contact the casino to try to find out more information.

In the meantime, could I ask you please to forward the deposit confirmation e-mail you have received to my e-mail, adam.m@casino.guru?

We would like to invite AmunRa Casino to join the conversation and participate in the resolution of this complaint.

Dear AmunRa Casino,

Can you please provide some insight into the situation regarding the casino being under construction, and what this means for existing players?

Kind regards,

Adam

Hello, I deleted the email the day before yesterday, I assumed that I fell for a fraudulent site. And now I was resigned to it. I've been trying to get to this casino site for days but it's gone. That's why I had now deleted everything in my mailbox. In order not to annoy me further.

Hallo , ich habe die Email gelöscht vorgestern , ich bin davon ausgegangen das ich auf eine Betrüger Seite reingefallen bin. Und hatte mich jetzt damit abgefunden. Ich habe Tagelang probiert auf diese Casino Seite zu kommen aber die gab es ja nicht mehr . Deswegen hatte ich jetzt alles gelöscht in meinem Postfach . Um mich nicht weiter zu ärgern.

Dear krumel2670,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask AmunRa Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Dear krumel2670,

I have received word from the casino that it is currently closed and due to be reopened at the end of August. I am still awaiting further information regarding what this means for existing players.

Kind regards,

Adam

Dear krumel2670,

I have had no further response from the casino, have there been any developments?

Kind regards,

Adam

Dear krumel2670,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear krumel2670,

As we have had no further response from you, this complaint will now be rejected as mentioned previously.

It can be reopened at any time.

Kind regards,

Adam