Alphawin Casino - Die Einzahlung des Spielers wird dem Konto nicht gutgeschrieben.

I made a deposit in ETN cryptocurrency and they have not credited my deposit for 2 days now. I've written to the support 10 times and they only tell me that there's a technical problem. They basically stole my money without me even playing.

Направих депозит в криптовалута ЕТН и не ми кредитират депозита вече 2 ден. Писах на спорта 10 пъти и само ми казват, че има технически проблем. Като цяло ми откраднаха парите без дори да съм играл.

Dear mymexa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the transaction confirmation and any relevant communication between you and the casino to my email at tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear mymexa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.