7Slots Casino - Der Spieler hat Probleme mit der Dokumentenüberprüfung.

Hello,

I would like to know how I can solve the verification of documents. I have sent the documents for verification over 7 times in different manners, angles, covered, not covered and I still cannot verify my account. I need help, I have a pending deposit of 150,000 that I cannot process for this very reason. I'm unable to upload more than one photo in the options. How could I upload both sides of my documents? I edited one image to attach two photos so you could see both my identity and my card, but I'm still unable to verify.

I look forward to a prompt response, thank you very much.

Hola, buenas

Estimados me gustaría saber como puedo resolver la verificación de documentos, realice el envío de los documentos para verificación en más de 7 ocasiones de diferentes formas, ángulos, tapados no tapados y sigo sin poder verificar mi cuenta, necesito ayuda tengo el deposito pendiente de 150.000 que no puedo procesar por esto mismo, en las opciones no puedo cargar más de una foto como podría cargar los 2 lados de mis documentos, edite una imagen para pegar 2 fotos y que se pudieran ver tanto de mi identidad como de mi tarjeta, pero sigo sin poder verificar.

Espero una pronta respuesta, muchas gracias

Dear Marzue,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Dear, I requested the withdrawal on 11-3-2023, after this the 3 business days expire, I sent an email inquiring about the deposit and they responded indicating that deposits are not made if the account is not verified (my mistake) I start with the account verification the day after the email response I sent everything was rejected I read the instructions where it showed how to send the documents on the page it says that we can cover certain parts of the documentation for security, I sent them that way form was rejected again, I changed the format, it was rejected again, searching I found that in reality the entire document has to be output without covering anything, I sent it again and it was rejected again the page or response only says that I have to upload the documents again but it does not specify Which document is the one with which they have verification problems? I have photos of my identification on both sides from all angles and of my bank card as well, but I continue to be rejected. Only yesterday I sent the documentation on 2 occasions and on both occasions They rejected it, I have been doing this process for 5 attempts, (I am in the process of sending the documentation again now) I need a solution, thank you

Hola. Estimados, solicite el retiro el día 3-11-2023, posterior a esto es pere el tiempo de los 3 días hábiles, envié un correo consultando por el deposito y el cual me respondieron indicando que no se realizan depósitos si la cuenta no está verificada (error mio) comienzo con la verificación de cuenta al día siguiente a la respuesta de correo envié todo fue rechazado leí las instrucciones donde salia como enviar los documentos en la página dice que podemos tapar ciertas partes de la documentación por seguridad, las envié de esa forma salio rechazado nuevamente, cambié el formato, salió rechazado nuevamente, buscando encontré que en realidad tiene que salir todo el documento sin tapar nada, lo envié nuevamente y rechazado nuevamente la página o respuesta solo dice que tengo que cargar nuevamente los documentos pero no especifica cual documento es con el cual tienen problemas de verificación, tengo en todos los ángulos las fotos de mi identificación por sus dos lados y de mi tarjeta bancaria igual, pero sigo siendo rechazada, solo ayer mande la documentación en 2 ocasiones y en las 2 ocasiones me la rechazaron, llevo 5 intentos realizando este proceso, (estoy en proceso de enviar nuevamente la documentación ahora) necesito una solución, gracias

Dear, my account could finally be verified, thank you for your response and attention, you can close the case, thank you.

Estimados mi cuenta por fin pudo ser verificada, gracias por su respuesta y atención, pueden cerrar el caso, gracias.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marzue, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru