1win Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Dear Darkness,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Greetings, Petronella.

Thank you for your help and contact with me.

Yes yes. I use a shared computer at my residence.

I believe they claimed this precisely because of the IP.

I live with 02 friends and my brother-in-law, the 03 bet using the same internet, and sometimes we share the same computer.

The 03 are in trouble.

I'm willing to prove that it's my only account!

(I DO NOT ACCEPT ANY KIND OF BONUS)

What should I do? They barely answer me.

Saudações, Petronela.

Agradeço pela ajuda e contato para comigo.

Sim sim. Uso um computador compartilhado em minha residencia.

Acredito que eles alegaram isso justamente pelo IP.

Moro com 02 amigos e meu cunhado, os 03 apostam usando a mesma internet, e as vezes compartilhamos o mesmo computador.

Os 03 estão com problemas.

Estou a disposição para provar que é minha unica conta!

(NÃO ACEITEI NENHUM TIPO DE BÔNUS)

O que devo fazer? Eles mal me respondem.

I'm still waiting for an answer!!!

Sigo aguardando alguma resposta!!!

NOBODY ANSWERS ME ANYMORE!

NINGUEM ME RESPONDE MAIS!

Dear Darkness,

Thank you for your reply. Could you please advise if the casino account of your brother-in-law was successfully verified in the past?

Hello Petronella. Yes. It's been verified.

I keep texting, calling, emailing. Nobody answers me.

I'm trying to get in touch with the healing body. They just stole my money!

Olá Petronela. Sim. Foi verificada.

Eu sigo mandando mensagens, ligando, mandando emails. Ninguem me responde.

Estou tentando entrar em contato com o orgão de curação. Eles simplesmente furtaram meu dinheiro!

Waiting

Aguardando

Thank you very much, Darkness, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, Petronella!

I'm available whenever you need me. And I'm still calm with the past information. ALL TRUE.

I would like a position from the casino at least regarding the refund of my applied amount.

Obrigado, Petronela!

Estou a disposição sempre que precisar. E sigo tranquilo com as informações passadas. TODAS VERÍDICAS.

Gostaria de uma posição do casino ao menos em relação ao reembolso do meu valor aplicado.

Hello Darkness,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation and participate in the resolution of this complaint.

Dear 1win Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Good afternoon!

This user's account has been blocked in accordance with paragraph 9.7 of the rules.

The player was seen using 5 multi-accounts that overlapped in details.

Sincerely, 1win team.

Добрый день!

Аккаунт этого пользователя был заблокирован в соответствии с пунктом правил 9.7.

Игрок был замечен в использовании 5 мультиаккаунтов, которые пересекались по реквизитам.

С уважением, команда 1win.

Good afternoon. Adam, thanks for the welcome.

1win CASINO's lack of good will is visible.

In view of the following question:

They are reviewing MULTIPLE accounts for the following reason. Access from the same IP. (Do you really think that if I wanted to try to circumvent the house in some way, I would go that soft? I used it because I'm calm in knowing that I didn't do anything wrong)!

I live in a house with 03 friends. And my brother-in-law indicated the use of this house for the 03 of us! Which makes me even sadder, as he didn't know that this house could hold our valuables without prior notice!

I haven't even had the opportunity to PROVE it's my ONLY account. I SAY AND REPEAT. IT'S MY ONLY ACCOUNT!

We use the games on the same wifi network. And we often use the same computer. I WOULD LIKE TO SKYPE ALL THE RESIDENCE MEMBERS, IF POSSIBLE! TO PROVE MY REPORT!

I don't even want the profit, this situation is totally uncomfortable, I just want my deposited amount!

I request you to kindly analyze my situation in detail. 1win is the house I've played the most in my entire life. I have no experience with online casinos.

Boa tarde. Adão, agradeço pela recepção.

É visível a falta de boa vontade do CASINO 1win.

Tendo em vista a seguinte questão:

Eles estão analisando MULTIPLAS contas pelo seguinte motivo. Acesso pelo mesmo IP. (Vocês acham mesmo que se eu quisesse tentar burlar a casa de alguma forma, eu iria dar esse mole? Eu utilizei porque estou tranquilo em saber que não fiz nada de errado)!

Moro em uma casa com 03 amigos. E meu cunhado indicou o uso dessa casa para nós 03! O que me deixa mais triste, pois ele não sabia do que essa casa poderia reter nossos valores sem um aviso prévio!

Não tive nem a oportunidade de PROVAR que é minha ÚNICA conta. DIGO E REPITO. É MINHA UNICA CONTA!

Utilizamos na mesma rede wifi os jogos. E muitas vezes utilizamos o mesmo computador. GOSTARIA DE FAZER UM SKYPE COM TODOS OS MEMBROS DA RESIDENCIA, SE FOR POSSIVEL! PARA COMPROVAR MEU RELATO!

Não quero nem o lucro, essa situação está totalmente desconfortavel, só quero meu valor depositado!

Peço por gentileza, que analise minha situação pormenor. A 1win é a casa que eu mais joguei em toda minha vida. Não tenho experiencia nenhuma com casino online.

Dear 1win Casino,

Thank you for your response. The player stated that the other accounts are owned and used by members of the same household. Please send supporting evidence of the multiple accounts to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Adam. Thank you very much for the SUPPORT. I really appreciate your collaboration with me.

I'm representing all members here. I am willing to SKYPE ALL of them.

We live in the same residence. And they were all locked together.

We don't even want the profit. We only want the amount applied to accounts.

Adam. Muito obrigado pelo SUPORTE. Agradeço de verdade a sua colaboração com a minha pessoa.

Estou representando todos os membros aqui. Estou a disposição de fazer SKYPE com TODOS eles.

Moramos na mesma residência. E todos eles foram bloqueados em conjunto.

Não queremos nem mesmo o lucro. Queremos somente o valor aplicado em contas.

I'm still waiting.

No answers anywhere. 1win does not respond to emails.

They are clearly committing real theft. And make sure it's not just us. (Me and the people who live here at home).

I am convinced that there are several people who go through the same thing on a daily basis!

Sigo aguardando.

Sem respostas em lugar nenhum. 1win não responde emails.

Eles claramente estão cometendo um verdadeiro furto. E tenham certeza que não é somente conosco. (Eu e o pessoal que mora aqui em casa).

Tenho convicção que existem várias pessoas que passam diariamente pela mesma coisa!

Good afternoon!

We will send evidence to adam.m@casino.guru.

Sincerely, 1win team.

Добрый день!

Мы направим доказательства на электронную почту adam.m@casino.guru.

С уважением, команда 1win.

I'm still waiting!

I AM READY TO OPEN SKYPE WITH EVERYONE TO PROVE THE EVIDENCE OF THE FACTS!

Sigo aguardando!

ESTOU A DISPOSIÇÃO PARA ABRIR SKYPE COM TODOS PARA COMPROVAR A EVIDENCIA DOS FATOS!

Hello Darkness,

I have received the supporting evidence from the casino, and it indicates that you have used the same wallet address for withdrawal as another player's account. Can you please explain this?

Kind regards,

Adam

Hello ADAM. Thanks for the effort and help!

Yes, we all have a cryptocurrency fund! And it was agreed between all of us that the profits would go to the crypto wallet so that we could INVEST!

I thought I could and that there would be no problem, after all, the bookmaker allows you to send it to your preferred cryptocurrency wallet.

It is not difficult to create another cryptocurrency wallet. If we were trying to hide something, just create other wallets. But there was nothing to hide!

I say and I repeat, we are available to make a SKYPE

Olá ADAM. Agradeço pelo esforço e ajuda!

Sim, Todos nós possuimos um fundo em criptomoedas! E ficou acertado entre todos nós que os lucros iriam para a carteira de cripto para que pudessemos INVESTIR!

Eu achei que poderia e que não iria ter nenhum problema, afinal, a casa de aposta permite que você enviei para a sua carteira de criptomoedas de preferência.

Não é dificil criar outra carteira de criptomoeda. Se nós estivessemos tentando esconder alguma coisa, era só criar outras carteiras. Mas não tinha nada a ser escondido!

Digo e repito, estamos a disposição para fazer um SKYPE

Thank you for clarifying, Darkness.

I have asked the casino for further information, so I will extend the timer while we wait for a reply.

Kind regards,

Adam

All right, Adam.

We are available to prove the truth of the facts!

I asked everyone, and everyone said they don't have any repeat accounts!

ABOUT ME! I HAVE CONVICTION IN WHAT I SAY, THAT'S WHY I MAKE IT A MATTER TO OPEN A SKYPE AND SHOW THE PROOF.

I never even played in this house. I came under their influence. Because they paid via cryptocurrency

Tudo bem, Adam.

Estamos a disposição para comprovar veracidade dos fatos!

Perguntei a todos, e todos disseram que não tem nenhuma conta repetida!

QUANTO A MIM! TENHO CONVICÇÃO NO QUE DIGO, POR ISSO FAÇO QUESTÃO DE ABRIR UM SKYPE E MOSTRAR AS PROVAS.

Eu nunca nem joguei nessa casa. Vim por influencia deles. Pois eles pagavam via criptomoeda

Good afternoon!

Sent additional evidence by email.

Sincerely, 1win team.

Добрый день!

Отправили дополнительные доказательства на почту.

С уважением, команда 1win.

I AM AVAILABLE! I just need a chance to prove my innocence.

Of course, if 1Win is a serious company, as they say they are!

ESTOU A DISPOSIÇÃO! Só preciso de uma chance para comprovar minha inocência.

Claro que, se a 1Win se tratar de uma empresa séria, como dizem que são!

Dear Darkness,

According to the evidence provided, there are 5 accounts that are all linked by the same crypto wallet for withdrawal, and all of these accounts have been used for sports betting.

Additionally, each account has received deposits from the same payment method account.

Can I ask you to clarify how many of you there are (Originally you stated yourself and 3 others), and why it appears that one person has funded all of these accounts?

Kind regards,

Adam

Dear ADAM!

Excellent afternoon, thank you AGAIN for your patience and collaboration with me.

Yes, it's me and 3 other people who live in the same residence.

Me Pedro, Cadu, Waguida.

THE BETTING HOUSE WAS PRESENTED BY MY BROTHER-IN-LAW: LUCAS! He also said that his preferred deposit method was PAY4FUN.

WE SEND HIM THE MONEY, AND HE DEPOSITED IT IN PAY4FUN.

All deposits are made via Pay4Fun from his account.

And all withdrawals are deposited in the INVESTMENT FUND IN CRYPTOCURRENCIES

ACCOUNTS THAT ARE BLOCKED:

Mine

Waguida's

PEDRO's

And CADU's, he only bets on ROULETTE, it's UNLOCKED! However, he can't GET IT!

(Probably will be blocked soon too).

05 accounts? I do not know! There are 04 MINE, CADU'S, PEDRO'S, AND WAGUIDA'S.

This 5* SHOULD PROBABLY BE LUCAS!

Querido ADAM!

Excelente tarde, agradeço NOVAMENTE a sua paciencia e colaboração enquanto a mim.

Sim, Sou eu e mais 3 pessoas que moramos na mesma residencia.

Eu O Pedro, o Cadu, a Waguida.

A CASA DE APOSTA FOI APRESENTADA PELO MEU CUNHADO: O LUCAS! O mesmo disse que a modalidade de deposito preferida dele era a PAY4FUN.

ENVIAVAMOS O DINHEIRO PARA ELE, E ELE DEPOSITAVA NA PAY4FUN.

Todos os depositos são feitos via Pay4Fun da conta dele.

E todos os saques são depositados no FUNDO DE INVESTIMENTO EM CRIPTOMOEDAS

AS CONTAS QUE ESTÃO BLOQUEADAS:

A minha

O da Waguida

O do PEDRO

E a do CADU, ele só aposta em ROLETA, está DESBLOQUEADA! Porém, ele não consegue SACAR!

(Provavelmente em breve será bloqueada tambem).

05 contas? Eu desconheço! São 04 A MINHA, A DO CADU, A DO PEDRO, E A DA WAGUIDA.

Essa 5* PROVAVELMENTE DEVE SER A DO LUCAS!

I still believe in JUSTICE! I'm available for SKYPE!

I know that the situation is indeed very complicated, I ask for an AGREEMENT.

So that you only return the amount deposited to the ORIGIN account.

Sigo acreditando na JUSTIÇA! Estou disponivel para SKYPE!

Sei que a situação está de fato muito complicada, peço um ACORDO.

Para que devolva somente o valor depositado para a conta de ORIGEM.

REMEMBERING THAT: THE ACCOUNTS WERE BLOCKED AFTER I SENT MY REQUESTED DOCUMENTS.

EVERYONE HERE AT HOME SENT THE DOCUMENT, INCLUDING THE CADU. HIS ACCOUNT WAS NOT BLOCKED! ONLY MINE, PEDRO'S, AND WAGUIDA'S! WE WANT HONESTY AND JUSTICE. WE ARE AT YOUR PROVISION.

LEMBRANDO QUE: AS CONTAS FORAM BLOQUEADAS APÓS EU ENVIAR MEUS DOCUMENTOS SOLICITADOS.

TODOS AQUI DE CASA ENVIARAM O DOCUMENTO, INCLUSIVE O CADU. A CONTA DELE NÃO FOI BLOQUEADA! SOMENTE A MINHA, A DO PEDRO, E A DA WAGUIDA! QUEREMOS HONESTIDADE E JUSTIÇA. ESTAMOS A DISPOSIÇÃO DE VOCES.

Dear Darkness,

Unfortunately, we will no longer be able to assist you with this case.

Your account has been linked to multiple other accounts, all of which have been accessed via the same internet connection and used to bet on sports. While this could have happened for innocent reasons as you have stated, the fact that all deposits have been made by a fifth person and all withdrawals to the same wallet is strictly against the terms and conditions of most (if not all) casinos.

Consequently, I am afraid there is nothing further we can hope to achieve and the complaint will now be rejected.

I am sorry we could not be of more help on this occasion.

Kind regards,

Adam