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hi, on 09/25 I made withdrawals as a result of winning bets, and after many refused withdrawal attempts, then they went into processing (waiting}. on 09/26 they reply that they require card and account holder documentation, IMMEDIATELY forward it to the email contact@1win.xyz , they reply with automatic messages.

I contact the game account chat, but they are unable to provide clarification.

to date I have not yet received the money. Can you help me?

thank you

salve , il 25/09 ho effettuato dei prelievi a seguito di vincite scommesse, e dopo moltissimi tentativi di prelievo rifiutati, poi sono andati in elaborazione (waiting}. il 26/09 mi rispondono che richiedono documentazione intestatario carte e conto, IMMEDIATAMENTE la inoltro alla mail contact@1win.xyz , rispondono con messaggi automatici.

contatto la chat del conto gioco, ma non sanno fornire chiarimenti.

ad oggi non ho ancora ricevuto i soldipoters aiutarmi?

grazie

Dear Annibale,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hi, I'm glad you open the question to solve the problem ...

winnings from bets ARE NOT with active bonus. on 25 September I made a request for withdrawal, and on 26/09 they wrote me that I had to send the documents and then to wait for 14 days. but today is 13/10 days have passed.

Furthermore, their behavior is not correct.

thank you for your interest

salve, mi fa piacere che aprite la questione per risolvere il problema...

le vincite delle scommesse NON SONO con bonus attivo. il 25 settembre ho fatto richiesta di prelievo, e il 26/09 mi hanno scritto che dovevo inviare i documenti e successivamente di aspettare i 14giorni. ma oggi è 13/10 sono passati ben oltre i giorni.

Inoltre il loro comportamento non è corretto.

vi ringrazio per l interessamento

I confirm, nothing of my withdrawal has been disbursed, I HAVE NOT USED ACTIVE BONUSES, and I have exceeded the 14-day waiting period .. also I have SUCCESSfully sent the documents on 26/09

confermo, non è stato erogato nulla del mio prelievo, NON HO USATO BONUS ATTIVI, e ho superato i 14 giorni di attesa.. inoltre ho inviato CON SUCCESSO i documenti il 26/09

Thank you very much, Annibale, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

thank you very much, I hope Stefan can help me resolve the matter

grazie mille, spero che Stefan possa aiutarmi a risolvere la questione

Dear Annibale,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 1win Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

thanks for the collaboration Stefan ... I await clarification from a 1win operator

grazie per la collaborazione Stefan ... attendo chiarimenti da un operatore 1win

Good afternoon!

User verification has been successfully completed, funds are available for withdrawal.

Sincerely, 1Win team.

Добрый день!

Верификация пользователя успешно завершена, денежные средства доступны для вывода.

С уважением, команда 1Win.

ok .. I await the money.

basically my withdrawals have been CANCELED, so no withdrawals

ok.. attendo i soldi.

praticamente i miei prelievi sono stati ANNULLATI, quindi nessun prelievo

if you open the photo you can see ALL THE WITHDRAWALS that the site DOES NOT PAY

se apri la foto si vedono TUTTI I PRELIEVI che il sito NON PAGA

Dear 1win Casino,

Could you please state why the player is not able to withdraw his funds?

I am looking forward to your response.

Kind Regards,

Stefan

Thanks Stefan, as you can see from the photo, all WITHDRAWALS are CANCELED

Grazie Stefan, come vedi dalla foto, tutti i PRELIEVI sono ANNULLATI

Good afternoon!

The withdrawal in the amount of 550 EUR was transferred to the details specified by the client.

Sincerely, 1Win team.

Добрый день!

Вывод в размере 550 EUR был перечислен на указанные клиентом реквизиты.

С уважением, команда 1Win.

Dear Annibale,

Could you please confirm you have received the payment?

I am looking forward to your response.

Kind Regards,

Stefan

Stefan thank you, thanks to your intervention the sampling was successful, with great difficulty.

the collaboration of the 1win site is scarce to say the least.

the 1 star review is a compliment !!!

thanks again to CASINO GURU

Stefan ti ringrazio, grazie al tuo intervento il prelievo è andato a buon fine, con mille difficoltà.

la collaborazione del sito 1win è a dir poco scarsa.

la recensione a 1 stella è un complimento!!!

grazie ancora a CASINO GURU

Dear guiodkimberly,

You are welcome! I am really glad to hear you have received the payment.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan