Winstoria Casino - Der Spieler beschwert sich, dass er nichts gewonnen hat.

I asked the casino to close my account as it sounds like a rip off to me. I played with 1.5 euros, got free spins, win is 3 euros. Played with 2 euros, the highest win was 26 euros. I think it's better to block something like that. The give a 96.6 probability of winning. I deposited several thousand euros and calculated that the casino only has 22%. You have to do something and I need help!

Ich habe das Casino drum gebeten,dass Sie mein Account schließen,da für mich es nach Abzocke klingt. Ich habe mit 1.5 Euro gespielt,habe Freispiele bekommen,der Gewinn ist 3 Euro. Mit 2 Euro gespielt,der höchste Gewinn war 26 Euro. Ich finde,dass man lieber so was sperren soll. Die Geben an mit 96.6 Wahrscheinlichkeit zu gewinnen. Ich habe mehrere Tausend Euro eingezahlt und ausgerechnet,dass Mann bei dem Casino nur 22 % hat. Man muss was machen und da brauche ich Hilfe!!

Dear Maldadorog,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Best regards,

Kristina

I can't believe I got banned!!!

I think casino should immediately ban customer if he bid on it!! it happened, you can close the case. Thanks

Unglaublich,ich wurde gesperrt!!!

Ich bin der Meinung,dass Casino sofort den Kunden sperren soll,wenn er drum bietet!!es ist passiert,Sie können den Fall schließen. Danke

Casino states that they have 96.6% chance of winning, according to my experience and several thousand euros that I wagered, the probability of winning is 36.6%

Casino gibt an,dass Sie 96.6 % Gewinn Möglichkeit hat,laut meiner Erfahrung und Mehreren Tausend Euro,die ich eingesetzt habe,ist die Wahrscheinlichkeit zu gewinnen 36,6 %

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. We will now close this complaint as per your request.