WildTornado Casino - Der Spieler hat nicht mehrere Auszahlungen erhalten.

Good evening guru!

I am writing because on 14/06/2021 I made a win of 9000 euros on wildtornado at Nolimit's Tombstone playing bet 5.

The casino has been using a rule for some time that imposes transaction withdrawals of up to 500 euros per transaction.

I therefore requested 18 transactions of 500 euros.

Today after 5 working days I have not yet received the money and the Tombstone game is no longer on the site (they say it is under maintenance by the provider) ...

the support tells me that it cannot influence my request and that the sum is in the hands of the intermediary bank ..

honestly, I rarely win and I was hoping not to get stuck in such an annoying and unhappy situation.

I wanted to point out what had happened to share my experience and maybe limit the damage of others.

also the support gives me the same answers perpetually almost as if talking to a bot.

GURU I trust you! Rock the waters

tnx and good evening to all

Buonasera guru!

scrivo perché il 14/06/2021 ho fatto una vincita da 9000 euro su wildtornado alla Tombstone di nolimit giocando a bet 5.

Il casinò da qualche tempo sta utilizzando una regola che impone i prelievi da transazioni di 500 euro massimo per transazione.

ho dunque richiesto 18 transazioni da 500 euro.

Oggi dopo 5 giorni lavorativi non ho ancora ricevuto il denaro e sul sito non c’è più il gioco Tombstone (dicono sia in manutenzione dal provider)…

il supporto mi dice che non può influenzare la mia richiesta e che la somma e in mano alla banca intermediaria..

sinceramente vinco molto raramente e speravo di non incastrarmi in una situazione così fastidiosa e infelice.

volevo far notare l’accaduto per condividere la mia esperienza e magari limitare i danni di altri.

inoltre il supporto mi da perennemente le stesse risposte quasi come se parlassi con un bot.

GURU mi fido di te! Smuovi le acque

tnx e buona serata a tutti

Dear VittoP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

In the meantime, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Best regards,

Kristina

Hi kristina!

Thank you for your answer.

my communications with the casino are literally mechanical.

I'll explain…

I ask about my withdrawals and they tell me that they have forwarded the funds to the intermediary bank.

8 days have passed since the request for the withrawal and it seems strange to me ... usually in this casino I received the funds in 2 days maximum ...

also I would like to tell you that they have disabled my account.

later they asked me for a verification with a Skype call.

and now they ask me for documents photographed with the words "wildtornado" on a sheet of paper and the date.

having done this, I am awaiting confirmation of the various documents.

I am not very confident about this withdrawal and the thing that bothers me is that it is a win that would have solved some holes caused by Covid.

with all the time I am spending on providing documents, calls, and requests for updates I would have earned twice as much if I were dedicated to something else but now it is a matter of principle.

I thank you for what you do and I really appreciate the fact that you are in defense of the players.

I hope your connections get my money into my bank account.

I am attaching some screenshots of the elapsed emails and withdrawals pending to your email.

Thank you very much Vittorio

Ciao kristina!

Grazie per la tua risposta.

le mie comunicazioni con il casinò sono letteralmente meccaniche.

mi spiego meglio…

io chiedo informazioni riguardo i miei prelievi e loro mi dicono che hanno inoltrato i fondi alla banca intermediaria.

sono passati 8 giorni dalla richiesta del withrawal e mi sembra strano… abitualmente in questo casinò ricevevo i fondi in 2 giorni al massimo…

inoltre mi sento di dirvi che mi hanno disabilitato l’account.

successivamente mi hanno chiesto una verifica con una call Skype.

e adesso mi chiedono dei documenti fotografati con la scritta "wildtornado" su un foglio di carta e la data.

fatto questo sono in attesa di conferma dei documenti vari.

non sono molto fiducioso su questo prelievo e la cosa che mi infastidisce è che è una vincita che avrebbe risolto alcuni buchini causati dal Covid.

con tutto il tempo che sto spendendo a fornire documenti, chiamate, e richieste di aggiornamento avrei guadagnato il doppio se fossi dedicato ad altro ma ormai è una questione di principio.

vi ringrazio per quello che fate è apprezzo molto il fatto che siate in difesa dei giocatori.

Spero che le vostre conoscenze facciano arrivare i miei soldi sul mio conto bancario.

allego qualche screenshot delle email intercorse e dei prelievi in fase pending alla tua email.

Grazie infinite Vittorio

VittoP, thank you very much for your fast reply and email. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

In this case, I would like to ask you for your patience and wait for a little longer. I will set the timer for additional 7 days, and if there is no development, we will try to get in touch with the casino. In the meantime, please, keep us updated and let us know if there is anything new regarding this case.

Thank you Kistina.

Your experiences will surely help me solve the case.

9 working days have passed and the situation is starting to bother me even if I will wait as per your advice and will update you as soon as the time limit has passed.

in the meantime, thank you again

good day and good work.

if I have other material I always send you an update email.

thanks

Vittorio

Ti ringrazio Kistina.

Le tue esperienze sicuramente mi aiuteranno a risolvere il caso.

sono passati 9 giorni lavorativi e inizia a infastidirmi la situazione anche se aspetterò come da tuo consiglio e ti aggiornerò appena sarà trascorso il tempo limite.

intanto ti ringrazio ancora

buona giornata e buon lavoro.

se ho altro materiale ti mando sempre una mail di update.

thanks

Vittorio

Hello VittoP,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Later, the casino provided proof of transactions, therefore we marked the complaint as resolved.