Wild Tokyo Casino - Auszahlungsanträge der Spieler werden verzögert.

I have €9500 in my account and I would like to withdraw it. Unfortunately, withdrawals can only be made in increments of €500, with a maximum of €1500 a day. Requests are supposedly answered within 24-48 hours, but my withdrawal requests have gone unanswered. The requests have been pending for 4 days now. At this rate, I'd be waiting 4 or 5 months for my money.

I'm considering hiring a lawyer on Monday, as it's a significant amount of money. Emails are not getting responses, and the live chat tells me to write an email.

If someone can help me get the money quickly, I am willing to reward them generously, rather than giving the money to a lawyer 🙁

Ich habe auf meinem Konto 9500€ stehen und würde mir das gerne auszahlen lassen. Leider geht das nur in 500€ Schritten und maximal 1500€ am Tag. Anfragen werden angeblich innerhalb von 24-48 Stunden beantwortet bzw. Meine Auszahlungen werden jedoch nicht beantwortet. Die Aufträge stehen seit 4 Tagen. Bei dieser Geschwindigkeit warte ich ja 4 oder 5 Monate auf mein Geld.

Überlege mir am Montag einen Anwalt zu beauftragen. Es geht trotzdem um viel Geld. Auf Mails wird nicht geantwortet und im live Chat wird mir gesagt ich solle eine Mail schreiben.

Sollte mir jemand helfen können dass ich das Geld schnell bekomme bin ich gerne bereit das großzügig zu honorieren. Bevor ich das Geld einem Anwalt gebe 🙁

Hello Jascho309,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tokyo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Jascho309,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.