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Hello, I've been waiting for my payout since April 4th, 2022. The two before were there quickly. In the chat I'm always told it's because of the Ukraine war.

Please help

Hallo,ich warte seit dem 4.4.2022 auf meine Auszahlung. Die beiden davor waren schnell da. Im Chat wird mir immer gesagt,es liegt am Ukraine Krieg.

Bitte um hilfe

Dear Tnt1970123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding,

Best regards,

Kristina

Hello, I guess I was a little hasty. Had the 700 euros in my bank account yesterday.

Greeting Thorsten

Hallo, ich war wohl ein bißchen voreilig. Habe gestern die 700 Euro auf meinem Bankkonto gehabt.

Gruß Thorsten

Awesome news, Tnt1970123! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.