Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Hi there ,

I made my withdrawal of €800 from this casino on 01/10/22.

First it took several weeks to verify my account and now since 01/10/22 the payment is being processed.

Support and withdrawal support don't respond to my emails and the live chat says they can't do anything other than they've reportedly relayed my complaint 30 times.

FYI I played with a bonus, risked the bonus properly and didn't break any bonus rules.

what should I do ? How do I get my money?

LG Viktor P***

Hallo ,

ich habe am 10.01.22 meine Auszahlung von 800 € bei diesem Casino angewiesen.

erst dauerte es mehrere Wochen mein Konto zu verifizieren und jetzt steht seit 10.01.22 die Auszahlung wird bearbeitet.

Der Support und der Auszahlungssupport antworten nicht auf meine Emails und der Live Chat kann angeblich nichts machen außer das sie angeblich schon 30 mal meine Beschwerde weitergeben haben.

zur Info ich habe mit Bonus gespielt den Bonus ordentlich gewagert und keine Bonus Regeln gebrochen.

was soll ich tun ? Wie bekomme ich mein Geld ?

LG Viktor P***

Dear Viktor,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Which withdrawal method to withdraw your winnings have you opted for?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Hello Kristina,

No, I have never successfully paid out at this casino.

I have decided to pay out with bank transfer.

unfortunately there is no communication with the casino except for the live chat which is not responsible for taking care of my problems.

Best wishes

victor

Hallo Kristina ,

nein bei diesem Casino habe ich noch nie erfolgreich ausgezahlt.

ich habe mich zur Auszahlung mit Bank Transfer entschieden.

es gibt leider keine Kommunikation mit dem Casino außer mit dem Live Chat der aber nichts zuständig ist sich um meine Probleme zu kümmern.

Liebe Grüße

viktor

Thank you for your reply, Viktik. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hello Kristina,

it is marked as pending , i could still cancel it.

LG Victik

Hallo Kristina ,

es ist als ausstehend markiert , ich könnte es noch stornieren.

LG Viktik

Thank you very much Viktik for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks very much.

Vielen dank.

Hello Viktik,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and to aid in the resolution of this complaint.

Thank you Adams.

Vielen Dank , Adams.

We would like to ask Wild Pharao Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Viktik,

Thank you for letting us know about your problem. I have escalated your payment issue and this will be processed in the next 3-5 working days to your Bank account.

We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

For this instant and as a small apologies we have added you some Raw Cash to your Player account. ENJOY IT :)

We hope you continue enjoying playing with WildPharao.

Your,

WildPharao Support Team

Thank you very much for your response, WildPharao Support Team.

Dear Viktik,

Please let us know when you have received your payment.

Kind regards,

Adam

Dear Viktik,

Can you confirm if you have now received payment and the matter is resolved? Please be aware that if we do not hear from you within the set timeframe this complaint will be rejected.

Kind regards,

Adam

Hello Adam ,

the money just arrived today.

many thanks for your help

LG Victor

Hallo Adam ,

heute ist das Geld erst angekommen.

vielen Dank für eure Hilfe

LG Viktor

Dear Victor,

I'm glad to hear that your issue has been resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam