Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

After repeated inquiries in the live chat, where one is only put off and after several e-mails without an answer, I have come to the decision to open a case here that will speed up my payout or get it through at all.

Nach mehrmaligen Nachfragen im livechat, wo man nur vertröstet wird und nach mehrmaligen E-Mail schreiben, ohne Antwort, bin ich zu dem Entschluss gekommen hier einen Case zu eröffnen, der meine Auszahlung beschleunigt oder überhaupt durchbringt.

Dear Henry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• Could you please advise whether you accumulated your winnings with or without an active bonus?
• Have you ever made a successful withdrawal before?
• Could you please clarify when exactly you requested this withdrawal?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will be able to help you to resolve this case as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I played with the bonus active but wagered it fully.

I have already applied for a payout and got the money but only after about 4 weeks.

I applied for my current payout on January 28, 2022.

So far nothing has happened, despite contact via all available channels.

Status: Player's withdrawal has been delayed.

Liebe Kristina,

Ich habe mit aktivem Bonus gespielt, diesen aber vollständig gewagert.

Ich habe schonmal ein Auszahlung beantragt und habe das Geld auch bekommen aber erst nach ca. 4 Wochen.

Meine jetzige Auszahlung habe ich am 28.01.2022 beantragt.

Bisher ist aber noch nichts passiert, trotz Kontaktaufnahme über alle verfügbaren Kanäle.

Status: Die Auszahlung des Spielers hat sich verzögert.

Thank you very much for your reply, Henry. Could you please confirm that you passed the KYC?

Also, would you be so kind as to advise what is the current status of your withdrawal? Is it marked as pending or processed in your account? Did use the same withdrawal method as in the previous withdrawal?

Dear Kristina,

Yes I am fully verified there.

The status of my withdrawal is unchanged and pending.

I chose the same withdrawal method as for my first withdrawal, namely bank transfer.

LG Henry

Liebe Kristina,

Ja ich bin dort vollständig verifiziert.

Der Status meiner Auszahung ist unverändert und offen.

Ich habe dieselbe Auszahlungsmethode gewählt wie bei meiner ersten Auszahlung, nämlich Banküberweisung.

LG Henry

Thank you very much Henry for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Henry,

I have reviewed your case and will do all I can to help.

We would like to invite Wild Pharao Casino to the conversation and ask that they provide an update regarding the player's withdrawal.

Thank you for your effort!

Vielen Dank für Ihre/ Eure Mühe !

Dear Henry,

There has been no response from the casino so I will attempt to contact them once more.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

My payment status has changed to Processed (no longer cancelable) --> progress

Mein Status der Auszahlung hat sich auf Processed verändert ( nicht mehr abzubrechen) --> Fortschritt

Dear Henry,

I am glad to hear that your withdrawal was processed, can I ask if you have now received your payment?

No Still not...

Nein immer noch nicht...

Hello Henry,

As we normally recommend waiting 14 days for a payment to show up on your account from the time it has been processed, it may now just be a matter of time. I will extend the timer for 1 more week to allow for this.

Wild Pharao Casino, can you advise on when the player should expect their payment to arrive?

You can close my case. My withdrawal was requested on 01/28 and arrived in my account today.

Thank you very much for your effort !

Sie können meinen Fall schließen. Meine Auszahlung wurde am 28.01 beantragt und ist heute auf meinem Konto angekommen.

Vielen Dank für Ihre Mühe !

Dear Henry,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam