Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Hi i made a withdrawal and they Said it Will take 3-5 working days i made my withdrawal 28/1- 2022 and i still havent got anything?

Dear Ninni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hi dear Kristina I have not received an answer or confirmation of my extract and now it has passed 5 working days so no response to the email nothing I have received so I am worried and disappointed at the casino really bad service!

Hej kära Kristina jag har inte fått ett svar eller bekräftelse på mitt utdrag och nu har det passerat 5 arbetsdagar så inget svar på mailen ingenting har jag fått så jag blir oroad och besviken på casinot verkligen dålig service!

Dear Ninni,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi dear Kristina no answer yet no emails no answers nothing thank you very much

Hej kära Kristina inget svar ännu inga mejl inga svar ingenting tack så mkt

Thank you for your reply, Ninni. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Yes they have me! Always got my money when I made withdrawals

Yes de har jag! Har alltid fått mina pengar när jag gjort uttag

What withdrawal method to withdraw your winnings have you opted for? Was it the same one you used to withdraw your previous withdrawals? How many days did your previous withdrawals take (approximately)?

Bank transfer they took 3 days but not at Wild pharao

Bank transfer de tog 3 dagar men inte på Wild pharao

Thank you very much Ninni for providing all the necessary evidence. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ninni,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

They sound great!

De låter jätte bra!

We would like to ask Wild Pharao Casino to reply to this complaint.

Okay, thank you so much

Ok tack så mycket

Dear Ninni,

There has so far been no response from the casino, I will attempt to contact them once more in the hope that we can find a resolution to this complaint.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Thanks

Tack

please note payment has been sent

Yes, now I see it

Ja nu ser jag det

How long until I get the money?

Hur lång tid tills jag får pengarna?

I got my money thank you very much

Jag fick mina pengar tack så mkt

Dear Ninni,

That's good news, I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam