WestCasino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

On November 4th I sent all my details to verify my account, sent all my documents again a few days ago and to this day my account has not been verified. I'm really bummed about this because I put enough money into it. How do I solve this 🙁

Op 4 november heb ik al mijn gegevens opgestuurd om mijn account te verifiëren, een paar dagen geleden nog eens al mijn documenten op gestuurd en op de dag van vandaag is mijn account niet geverifieerd. Ik baal hier ontzettend van want ik er genoeg geld in gestopt . Hoe los ik dit op 🙁

Dear Patje010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Patje010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.