WagonBet Casino - Der Rückzug des Spielers wurde verzögert und der Zugriff auf die Website eingeschränkt.

A week ago, I requested a withdrawal of my winnings. The account is verified, all required documents have been sent and approved. Almost a week has passed, but the money has not been paid. Rule 8.14 has been completely violated.

8.14. Withdrawal requests are processed within 24 business hours from the moment the application is created, given that the account verification has been completed.

Today, when trying to navigate to the casino site, I receive a message stating that

We are excited to announce a upcoming update to our website. Our team is working hard on improvements to make your gaming experience more exciting. During the update, our platform will temporarily be unavailable, but don't worry! Our support service is always ready to assist you. Just click the support button below or write an email to support@wagon.bet, and we will answer all your questions.

However, their chat is not working and email support does not respond. I have no idea about the status of my payout. There isn't even any clarity on whether this casino will start operating again (as no timeline has been mentioned) or how to get in touch with them.

Неделю назад поставил заявку на вывод выигрыша. Аккаунт верифицированный, все требуемые документы отправлены и подтверждены. Прошла почти неделя, деньги не выплачены. Пункт правил 8.14 полностью нарушен.

8.14. Запросы на вывод средств обрабатываются в течение 24 рабочих часов с момента создания заявки и в случае пройденной верификации счета.

Сегодня при попытке зайти на сайт казино выскакивает сообщение о том что

Мы рады объявить о предстоящем обновлении нашего сайта. Наша команда усердно трудится над улучшениями, чтобы сделать ваш опыт игры ещё более захватывающим. В период обновления наша платформа временно недоступна, но не переживайте! Наша служба поддержки всегда готова помочь вам. Просто нажмите кнопку суппорта ниже или напишите на email support@wagon.bet, и мы ответим на все ваши вопросы.

Чат у них не работает и техподдержка по электронной почте не отвечает. Непонятно что с моей выплатой и в каком она вообще статусе. И вообще заработает ли это казино(никаких сроков не указано) и как с ними связаться.

Dear djak1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

My account is verified and fully verified. This is not the first time I have withdrawn money from them. I basically can’t find out what happened to my conclusion, since the chat on the site does not work, like the site itself. The casino does not respond by email. The same picture is constantly displayed on the site.

Мой аккаунт верифицированный и проверенный полностью. Я не первый раз вывожу у них деньги. Я не могу узнать в принципе что с моим выводом , так как чат на сайте не работает , как и сам сайт. По электронной почте казино не отвечает. На сайте постоянно висит одна и та же картинка.

The payment was successfully made. Thank you Casino Guru

Выплата успешно произведена. Casino Guru спасибо

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, djak1987, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru