Vulkan Vegas Casino - Die Spielerin kann ihre E-Mail-Adresse nicht bestätigen.

I do not receive a confirmation email to verify my email address and thus my account. I don't get any answer from support. There is only 50 € in the account, which I deposited in order to be able to play there, but without being able to verify my account, I do not want to remain logged in there. I want my credit back. What should I do?

Ich erhalte keine Bestätigungsmail um meine E-Mailadresse und somit mein Konto verifizieren zu können. Vom Support erhalte ich keinerlei Antwort. Auf dem Konto liegen zwar nur 50€, die ich eingezahlt habe um dort spielen zu können, aber ohne mein Konto verifizieren zu können, möchte ich dort nicht weiter angemeldet bleiben. Ich möchte mein Guthaben zurück. Was soll ich tun?

Dear Alina,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I tested this myself and I didn’t come across similar problems like you. It is working and I successfully verified my email address. Are you sure you provided the correct email address? Did you check your spam or promotional folder?

Additionally, I would like to emphasize, that you can send yourself a new link through your account:

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina

I am sure that I have given the correct e-mail address and I have requested a confirmation e-mail several times, at least five or six times, but nothing ever arrived.

The support of the site doesn't answer me.

Warm greetings

Alina

Hallo Kristina

Ich bin mir sicher, dass ich die richte Mail-Adresse angeben habe und ich habe mehrmals, mindestens fünf oder sechsmal eine Bestätigungsmail angefordert, aber es kam nie etwas an.

Der Support der Seite antwortet mir nicht.

Liebe Grüße

Alina

Thank you for your reply, Alina. How did you get in touch with the casino, please? Have you tried using live chat support?

I've tested it, and I was immediately connected to the support agent, who replied fast and answered all my questions. Also, I was informed that live chat is available 24/7.

I also tried the live chat support. I was also put through to an agent but I did not get any responses. I told my concern there,

but there was no response.

Ich habe es auch mit dem Live Chat Support versucht. Ich wurde auch mit einem Mitarbeiter verbunden, ich habe jedoch keine Antworten bekommen. Ich habe mein Anliegen dort erzählt,

aber es gab keine Reaktion.

Dear Alina,

We have checked internally, I can firmly confirm that 4 requests of e-mail confirmation were triggered and 4 e-mails have been sent to you. There was no reject from your mailbox, please try to request one more time and check the SPAM folder.

Thank you in advance!

Kind regards

I have now requested a confirmation again and no email has been received. No mail has landed in the spam folder either. Unfortunately, I don't know why the emails don't get through. I checked the address too. She is flawless. Would it be possible to try another address?

Warm greetings

Alina

Ich habe jetzt erneut eine Bestätigung angefordert und es kam keine Mail an. Im Spam Ordner ist auch keine Mail gelandet. Ich weiß leider nicht wieso die Mails nicht durchkommen. Ich habe die Adresse auch überprüft. Sie ist Fehlerfrei. Wäre es möglich es vielleicht mit einer anderen Adresse zu versuchen?

Liebe Grüße

Alina

Dear Alina

To change you e-mail address, please contact live support.

I will just add up - you do not have to have you email confirmed to play for real money and/or withdraw winnings.

Kind regards

Dear Alina

To change you e-mail address, please contact live support.

I will just add up - you do not have to have you email confirmed to play for real money and/or withdraw winnings.

Kind regards

Thanks for the quick replies. Then I will contact Live Support to change the address. Maybe then it will work.

Warm greetings

Vielen Dank für die schnellen Antworten. Dann werde ich mich an den Live Support wenden um die Adresse zu ändern. Vielleicht funktioniert es dann.

Liebe Grüße

Alina, have you tried contacting the support? Is there anything new regarding this case?

Dear Alina,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello

I wrote an email to support because the online chat doesn't seem to work for me. I'm still waiting for an answer from Vulkan Vegas.

Hallo

Ich habe dem Support eine Mail geschrieben, da der Online Chat bei mir nicht zu funktionieren scheint. Ich warte noch auf eine Antwort von Vulkan Vegas.

Dear Vulkan Vegas Casino,

Could you please give us any updates regarding this issue?

Hello Kristina,

I do apologize for a delay. The player was contacted via e-mail on Sep 28.

Unfortunately we have not received any reply.

Kind regards

I did not receive an email from Vulkan Vegas. None of them ended up in the spam folder.

Kind regards

Alina

Ich habe keine Email von Vulkan Vegas erhalten. Es ist auch keine im Spam Ordner gelandet.

Mit freundlichen Grüßen

Alina

Dear Alina,

Just asked the support team to send the message again.

But I do recommend using the live chat or phone to speed up the resolution of your question. If the online chat does not work, please kindly send the screenshot of an error.

Thank you in advance!

Kind regards

Dear Alina,

Has there been any news?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.