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Deposit 1000 Argentine pesos, earn 20,000 thousand pesos and I want to withdraw 15,000 thousand pesos, more than two days have passed and they still did not give me the money, the truth is I need it, please help me, I only want my money, nothing more

Deposite 1000 pesos argentinos, gane 20,000 mil pesos y quiero retirar 15,000 mil pesos, ya pasaron más de dos días y aun no me dieron el dinero, la verdad lo necesito, ayúdenme porfavor solo quiero mi dinero nada mas

Dear Maxiariel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Just to clarify - the player did not provide the documents to complete KYC check. Continued to play and lost the money.

As per the moment being, the account is blocked upon the player's request.

Kind regards

If it is true, first I made the claim here and then I will wait for you so long I played all the money and blocked the account, since they told me that the kcy verification was not necessary, because the extraction could be carried out anyway but as they are scammers, do not you They want to give the money so I decided to block the account and ask them to delete all my data and they told me that the account was blocked but that my data will keep it for 6 years because that says the contract according to them, said contract I never saw it, they are a shit of people and scammers, sorry for the inconvenience in advance thank you very much

Si es verdad primero hice el reclamo por acá y después te esperar tanto jugue todo el dinero y bloquee la cuenta, ya que me dijeron que no era necesario la verificación kcy, porque la extracción se podía realizar igualmente pero como son unos estafadores, no te quieren dar la plata así que decidí bloquear la cuenta y pedirles que borres todos mis datos y me dijeron que la cuenta se bloqueo pero que mis datos van a quedárselo por 6 años porque eso dice el contrato según ellos, dicho contrato nunca lo vi, son una mierda de gente y unos estafadores, disculpe las molestias desde ya muchas gracias

Dear Maxiariel

Can tell exactly why you believe the casino is a scam, and why you call its employees "shit".

Thank you in advance!

Kind regards

I did not mean that their employees are shit ever and at no time did I say that their employees are shit, I said that they are shitty people, the people who want to scam another that is what I meant, but that does not matter anymore I lost 2 thousand pesos and above They never gave me the welcome bonus of the supposed 100 thousand pesos plus 125 free spins, I don't bother them anymore that they have an excellent day until ever.

No quise decir que sus empleados sean una mierda nunca y en ningun momento dije que sus empleados son una mierda, dije que son gente de mierda ,las personas que quieren estafar a otra a eso me refería pero ya no importa eso perdí 2mil pesos y encima nunca me dieron el bono de bienvenida de los supuestos 100mil pesos más 125 tiros gratis, no los molesto más que tengan un excelente día hasta nunca.

Dear Maxiariel

I've checked your account, you received 1,000.00 ARS for your deposit, that's exactly according to the terms of the Welcome Bonus Pack (https://vulkanvegas.com/es/welcome-bonus-pack).

Hope this clarifies.

Kind regards

The bonus had the following figures 100,000 that is 100,000 pesos in case you did not know I do not want them to answer me more, the account is already blocked and I lost my money ready

El bono tenía las siguientes cifras 100.000 eso son 100mil pesos por si no sabían no quiero que me contesten más ya esta ya e bloqueado la cuenta perdí mi dinero listo

Dear Maxiariel

Pardon me, but I don't quite understand what's the aim/purpose of your complaint?

How can CasinoGuru assist you? What's the amount disputed?

Thank you in advance!

Best regards

Maxiariel, I am sorry, but if you lost all your winnings and then asked the casino to close your account when there was no balance left, there is nothing we can do for you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.