Vulkan Vegas Casino - Der Spieler kämpft darum, den KYC zu beenden.

I have played enough to withdraw, however I made several withdrawal attempts and despite having sent several documents that they requested, they always ask for something more and do not allow me to make my withdrawal, this is a casino that I will never play and never I recommend it to anyone, because you cannot withdraw.

Já joguei o suficiente para retirar, no entanto fiz varias tentativas de retirada e apesar de ter enviado diversos documentos que pediram, eles sempre pedem mais alguma coisa e não me permitem efetuar meu saque, esse é um cassino que nunca mais eu irei jogar e não indico para ninguém, pois você não consegue fazer retirada.

Dear rogerrrrr,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide? Were all documents of sufficient quality?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

I sent my identification document, a photo of myself with the card and my identification document, proof of address, photo of the card on both sides, photo of my driver's license.

I am deeply upset with this site, if they weren't enough, they blocked my account and I didn't do anything wrong.

Enviei meu documento de identificação, uma foto minha com o cartão e meu documento de identificação, um comprovante de endereço, foto do cartão dos dois lados, foto da minha carteira de motorista.

Estou profundamente chateado com esse site, se não bastassem, bloquearam minha conta sendo que não fiz nada de errado.

Thank you very much Rogerrrrr for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Vulkan Vegas Casino to join us and help us resolve the player's issue.

Hello Nick

The author of the complaint has breached the following T&Cs while getting a no-deposit bonus:

8.3. The Company does not accept 3rd party deposits, i.e. those made by a friend, relative, partner or spouse. You must make deposits from an account/system/credit card that is registered in your own name. If we discover during our security checks that a 3rd party deposit has been made, all your winnings will be forfeited and returned to the casino. (the player deposited NOT with their payment method)

14. All bonuses are limited to one single player, an IP address, a computer device, one family, residential address, telephone number, credit or debit card and / or electronic wallet, e-mail and networks where computers are shared (for example, university, public library, work network, etc.).  (The player has multiple accounts, the bonus was activated on all of them + on the same computer + the same IP.

Hope this clarifies.

Kind regards,

Alexander

Could you please send us some kind of proof of your statement? Please send it to nikolas.b@casino.guru.

Thank you in advance.

After receiving clear evidence of the player's creating multiple account, we will be now rejecting the complaint. I'm really sorry Rogerrrrr that we could not help you more but you clearly violated the casino term's by creating multiple accounts in the casino. Please always read the terms and conditions before you register in any casino. Do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru