Vulkan Vegas Casino - Der Spieler hat ein Problem mit der kartenbezogenen Verifizierung.

I've sent all the documents, all got approved except for the back of the card because it doesn't have my signature? This is just how the card is, I've covered all unnecessary numbers. I assume they're doing this because I have 100 euros ready to withdraw

Έχω αποστείλει όλα τα έγγραφα, εγκρίθηκαν όλα εκτός από το πίσω μέρος της κάρτας διότι δεν έχει την υπογραφή μου;; Μα έτσι είναι η κάρτα, κάλυψα όλα τα νούμερα που δεν χρειαζόντουσαν. Υποθέτω το κάνουν διότι έχω 100 ευρώ έτοιμα προς ανάληψη

Dear mixalismob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Have you signed the card and sent the photo to the casino? With what result?
• If you have any correspondence with the casino saved you might share with us, please send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello all

We can confirm that the account is verified.

Regards

Thanks for the reply to Vulkan Vegas Casino.

Dear mixalismob,

May we consider the issue resolved? Is there anything else we might assist you with?

Dear mixalismob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.