Vulkan Vegas Casino - Der Rückzug des Spielers wurde verzögert.

Hello, everyone,

I played on 05/05/2022 and since 05/06/2022 my payment is on "processing". Each payment went quickly, but there are probably problems with this one. I'm only put off with "tomorrow" or "the specialist department will take care of it".

Hallo zusammen,

ich habe am 05.05.2022 gespielt und seit dem 06.05.2022 steht meine Zahlung auf "wird verarbeitet". Jede Auszahlung ging schnell, jedoch gibt es bei dieser wohl Probleme. Ich werde nur vertröstet mit "morgen" oder "die Fachabteilung kümmert sich".

Dear AH1810,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Kristina,

Thank you for your prompt reply!

So should I reply here next week if nothing happens?

The whole thing just makes me very insecure, since other payouts of up to €2,400 have been paid out faster since I've been a customer there..

Thanks very much!

Greeting,

Alex

Hallo Kristina,

danke für die schnelle Antwort!

Also soll ich falls nichts passiert nächste Woche nochmal hier antworten?

Das ganze macht mich nur sehr unsicher, da andere Auszahlung in Höhe bis zu 2400,-€ seitdem ich dort Kunde bin schneller ausgezahlt wurden..

Vielen Dank!

Gruß,

Alex

Thank you for your reply, AH1810. I will leave this complaint opened and get back to you after the suggested time period. However, feel free to keep us updated and let us know if there is anything new in the meantime. Thank you in advance.

Hi Kristina,

the money was simply returned. I have requested a new payout. No one could tell me why the chargeback was made.

Hi Kristina,

das Geld wurde einfach zurückgebucht. Ich habe eine neue Auszahlung beantragt. Warum die Zurückbuchung erfolgte konnte man mir nicht sagen.

And now there's this... even though it wasn't there before. I do not understand that!

Und nun steht dort das... obwohl es vorher nicht da stand. Das verstehe ich nicht!

I have now applied for a payout of €740 again...

Ich habe jetzt nochmal eine Auszahlung von 740€ beantragt...

Thank you for your reply, AH1810. Have you made any successful withdrawals before? Could you please confirm that you have filled out the required personal details?

Hello Kristina,

the problem is solved. It was about the minimum turnover...

There was probably an error, but everything is fine.

Vulkan Vegas is still a top casino!

Hallo Kristina,

das Problem hat sich erledigt. Es ging um den Mindestumsatz...

Da lag wohl ein Fehler vor aber es ist alles in Ordnung.

Vulkan Vegas ist nach wie vor ein Top Casino!

Awesome news, AH1810. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.