Vulkan Vegas Casino - Das Konto des Spielers wurde gesperrt.

On August 5, I played in this casino. Won 14,000 hryvnias. I was waiting for the withdrawal from Friday 08/05 to today 08/09. Today I logged into the account - I look, but it is blocked. The casino simply stole my money, accusing me on a false pretext. I wrote to the support service - they do not want to contact me. They are not going to return the money. Here it is such gentlemen with a rating of 9.1. Maybe the block of funds is based on national identity, because I am Ukrainian and the casino is Russian. I am asking for help to return the funds and I want to spread the word about this casino before other players also lose their winnings.

5 серпня я грав в цьому казино. Виграв 14 000 гривень. Чекав виводу з п"ятниці 5.08 до сьогодні 9.08. Сьогодні зайшов в аккаунт - дивлюся, а він заблокований. Казино просто вкрало мої гроші звинувативши мене по надуманому приводу. Писав в службу підтримки - на контакт йти не хочуть. Гроші повертати не збираються. Ось такі джентельмени з оцінкою 9.1. Можливо блок коштів обгрунтований національною ознакою, бо я українець, а казино російське. Прошу допомогти повернути кошти і хочу поширити інформацію про дане казино, поки інші гравці також не втратили свій виграш.

Hello henrylsk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you contact the casino regarding the account closure and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Yes, the account was verified a few months ago. He accumulated winnings with real money, sometimes using bonuses. Asked about closing the account in the chat. They did not really answer why they blocked the account. They said that they would not give additional explanations and that they would not return the money.

Так, обліковий запис було підтверджено кілька місяців тому. Виграш накопичував реальнимим грошима, інколи використовував бонуси. Звертався з приводу закриття рахунку в чат. Вони толком не відповіли чому заблокували рахунок. Сказали що додаткових пояснень давати не будуть і гроші не повернуть.

Hello henrylsk

How did you determine the Casino is rUSSIAN? Please kindly provide proofs.

Also can you please provide the proofs of contacting the casino support?

Thank you in advance!

Dear Nick,

Please find the explanations for the permanent block of the player.

The player violated Bonus T&Cs, in specifics:

"It is strictly forbidden to abuse any game rounds by their postponement, including free spins or bonus games while playing with bonus money. Any postponed games, bonuses and/or free games lead to the cancellation of winnings and confiscation of the player’s balance." & "In case we determine the player is using a bonus or any other promotional offer for the sole purpose of obtaining a positive result using known methods aimed at safe wagering of this bonus, the player will be immediately deprived of the current real and bonus balances, and may as well get blocked for the bonus abuse."

What player was doing, is he was playing two games by Bgaming - "Foxy Wild Heart" and "WBC Ring of Riches".

These games include accumulating bonus function, so once the player gets close to launching the bonus function by betting with bonus money, he then switches to real money balance and receives the winnings onto real money balance.

By doing this, player managed to withdraw 120k+

Hope this clarifies.

Kind regards

And regarding the question, how did I determine that the casino is Russian. That's how Google and Wikipedia answer this question. Maybe it's not evidence. But this is how I got the information.

А щодо питання, як я визначив, що казино російське. То гугл і вікіпедія відповідають так на це питання. Можливо це не докази. Але інформацію я отримав таким чином.

Thank you @henrylsk for the screenshot.

It indeed has nothing to do with VulkanVegas.

Best regards

Hello henrylsk,

Can you please provide your betting history and forward it to nikolas.b@casino.guru.

Congratulations! Unfortunately, I can't. The casino blocked my access to my account.

Вітаю! На жаль, не можу. Казино закрило мені доступ до мого акаунта.

Can please Vulkan Vegas forward the player's betting history to nikolas.b@casino.guru?

Hello, Nick

The gaming history was sent to your e-mail.

Kind regards

Dear henrylsk,

After we received the betting history, we will be closing the complaint as rejected. I'm really sorry that we could not help you out but from the evidence it is clear that you have breached the casino terms.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regrads,

Nick