Vivaspin Casino Bewertung

Communication is slow, but you eventually get a response. However, every withdrawal requires you to pay a tax, and this should be clearly communicated or announced. It seems like you're supposed to get the results first and then withdraw the money, but that's not how it works; you have to pay taxes. There should be a clear statement on this point so we're prepared and don't get stuck with a withdrawal.

La comunicación se demora pero al final se encuentra respuesta lo que sí es que cada retiro a realizar te piden pagar un impuesto y lo importante debería ser informado o existir un comunicado porque parece es obtener resultados y luego procedes a retirarlo pero no es así se tiene que pagar impuestos...... Y debería haber un comunicado en ese punto y estemos preparados para no quedar varados con un retiro.

Unfortunately, I must urgently warn against this casino. Having had consistently excellent experiences with the numerous casinos from Igloo Ventures, I gave this one a chance and a lot of time when a special, almost unbelievable deposit bonus arrived by email. I studied the bonus terms and conditions and details three times, and like most casinos in the group, there's a win limit of 10x the bonus amount. (Some of their casinos have increased this limit to €2,000/€5,000.)

After making two deposits, I successfully wagered a €100 bonus in 5-6 hours on Saturday morning and initially suspected a technical error when my bonus balance of €510 was converted to €100 real money after the wagering requirements were met. However, I then reviewed the very concise and easily understandable bonus terms and conditions (which I documented with screenshots) and discovered that, quietly and without warning, sometime after my deposit 24 hours ago, section 6 had been changed. Apparently, it was too costly for them if a player actually managed to wager the bonus, because now it reads...

"The maximum bonus amount that can be converted into cash and paid out is 10 times the bonus amount."

that the maximum win is 1x bonus. And because the casino had to change this so quickly, it's only stated that way in the English terms and conditions; there wasn't enough time for the German translation, and it still says 10.

Anyone who treats customers so unprofessionally should be blacklisted everywhere. The company had recently implemented many positive changes, and payouts were consistently smooth, which is why I recommended it to others. Furthermore, while some of their casinos had unresolved complaints, these were all older, and based on my own experience, I was convinced they were now acting fairly. But this is unacceptable. If you can't afford it financially, a casino shouldn't offer generous bonuses instead of secretly changing fundamental rules.

The advertised "instant withdrawals" are unfortunately a lie. I don't criticize a few minutes for processing, but if I promise my customers instant withdrawals, I expect that smaller amounts, in particular, will be sent in real time without confirmation from the casino, or at least within minutes.

Too bad, I can only advise you to avoid these casinos!