Verde Casino - Das Konto des Spielers wurde aufgrund eines doppelten Kontos geschlossen.

Hello Team,

I have uploaded all the documents, and my account has been closed

because I have another account.

I have deposited so much with you, and after many deposits, I won 2500 Euros for the first time.

Now, my account has been closed.

I kindly request you

to help me claim my winnings. Please, I need your help 😭🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Hallo liebes Team

ich habe alle Dokumente heruntergeladet und mein Konto würde geschlossen

da durch ich noch ein Account habe

ich habe bei ihnen so viel eingezahlt und das erste mal nach so viele Einzahlungen erstes Mal gewonnen 2500 Euro

und mein Konto würde geschlossen

ich bitte sie sehr herzlich

mich möchte mein Gewinn bitte helfen sie mir 😭🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Dear Dzhamilya1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that opening multiple accounts in a casino is prohibited by the vast majority of online gambling establishments. This casino is not an exception (T&Cs):

5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed by us and:

5.5.1. all transactions made from the Main and/or Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any deposits, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited and may be reclaimed by us, and any funds withdrawn from the Main and/or Duplicate account shall be returned to us on demand.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Were you aware of having another account?
• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes I still have an account but I didn't know it was forbidden, please open my account and please pay out my money🙏.

in game Aviator I played

ja ich habe noch ein Konto aber ich habe es nicht gewusst das es verboten ist, bitte öffnen sie mein Konto und bitte zahlen sie mein Geld aus🙏.

bei spiel Aviator habe ich gespielt

Please excuse me for opening a second account 🙏

Bitte entschuldigen sie mich das ich zweite Konto geöffnet habe 🙏

Hello Dzhamilya1990

As a sign of a good gesture, we may leave the two last deposits in your account.

Kind regards

Thanks

Danke

My account is still closed when will it be reopened

Mein Konto ist noch immer geschlossen wann wird es wieder geöffnet

Hello Dzhamilya1990

It's been unlocked.

Kind regards

Hello everyone,

Thank you both for your replies and cooperation.

Dzhamilya1990, could you please advise if we can close this case?

They didn't pay out my winnings

And I will never play again

Thank you for everything

Sie haben mein Gewinn nicht ausbezahlt

Und ich werde nie wieder spielen

Danke für alles

Unfortunately, opening more than one account in most online casinos will cause your winnings not to be honored, due to a breach of casino rules.

If you have opened any such accounts in other online casinos I would recommend contacting casino support and inquiring about potential consequences. Sadly considering these circumstances we can't offer any recourse and the complaint now will be rejected. Even though we couldn't help you on the occasion, please do not hesitate to contact us if you run into any issues with this or any other casino in the future.