Der Spieler beschwert sich, dass er nichts gewonnen hat.

This casino is fraudulent he is using a strategy of leaving the page on the best moves so you don't win then you come back he puts the worst moves there he gave the best moves you didn't win you understand the right thing is to continue and you press and win the best ones moves there you weaken you lose your bankroll you lose the game this is one of the strategies the other strategy he blocks your move, you know, in his best moves he blocks ok And then he gives a great good result and you don't win or whatever it was not supposed to block it was for you to win the app is buggy all the time it leaves the page off the air when the best candles are on right and it doesn't even give support the attendants are horrible you understand and sue in court

Esse cassino ele é fraudurento ele tá usando uma estratégia de sair da página nas melhores jogadas para você não ganhar aí depois você volta ele põe as piores jogadas aí deu os melhores jogadas você não ganhou entendeu o certo é continuar e você apertar e ganhar as melhores jogadas aí vai te enfraquecendo você vai perdendo a tua banca vai perdendo o jogo essa é uma das estratégia a outra estratégia ele bloqueia a tua jogada entendeu nas suas melhores jogadas ele bloqueia tá E aí ele dá um resultado grande bom e você não não ganha ou seja o que ele não era para bloquear era para você ganhar o aplicativo bugado toda hora ele sai da página do ar na hora que que tá as melhores velas né e ele não dá nem um suporte os atendentes são horríveis entendeu e processar na justiça

Dear dadopoeta7,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, and forward the exact URL of the casino website.

Best regards,

Petronela

Dear dadopoeta7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.