Suprabets Casino - Das Spielerkonto ist mit Gewinnen gesperrt.

Good day, I would like to file a complaint against suprabets.com, as they have cheated me out of 5000 PLN. I was playing 50/50 at the casino as well as placing sports bets. When I wanted to withdraw some of these funds, my account was blocked without any information. I tried to contact the bookmaker by email to resolve the matter, but I have not received any response for a month now. The live chat keeps redirecting me to email contact. I didn't play with bonus funds. I am an honest player. I am asking for help, as these funds are necessary for my livelihood.

Dzień dobry, chciałbym złożyć skargę na suprabets.com, ponieważ oszukali mnie na 5000 zł. Grałem 50/50 kasyno oraz zakłady sportowe. W momencie, kiedy część z tych środków chciałem wypłacić moje konto zostało zablokowane bez żadnej informacji. Próbowałem skontaktować się z bukmacherem za pomocą e-mail celem rozwiązania sprawy, ale nie otrzymałem żadnej odpowiedzi od miesiąca czasu. Na chat odsyłają mnie do kontaktu e-mail. Nie grałem za środki bonusowe. Jestem uczciwym graczem. Proszę o pomoc, bo to są moje środki do życia, które muszę posiadać.

Hello burza255,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, the account has been verified. I don't remember exactly when, but I think it was May 19, 2023. I collected all my winnings from my deposited money. I didn't use any bonus at all. I haven't talked to the casino because I haven't been able to contact the bookmaker and they don't answer any questions in the chat.

Hello burza255,

Do I understand it correctly that there is not a single conversation saved between you and the casino regarding the account closure? If there is any, please forward it to nikolas.b@casino.guru.

It exists because I included it here. I am sending again to the above e-mail.

Have you received correspondence?

Hello burza255,

Yes and thank you, the e-mail arrived. Can you please advise if you played casino games or sports betting before we would try to get in touch with the casino?

I played casino betting and sports betting.

Hello burza255 and thank you for the clarification. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on. Please keep in mind that if your account got blocked due sports betting issues, we will be forced to reject the complaint as we deal only with casino related complaints.

Best regards and wish you best luck resolving it,

Nick

Hello burza255,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Suprabets Casino to join the conversation.

Dear Suprabets Casino,

Can you please provide more information on why the player's account has been blocked?

hello,

this is a sportsbook account

information sent to casino.guru

please check

Thank you for your response and provided evidence, Suprabets Casino.

Dear burza255,

After gathering all the necessary information it came to light that your complaint was purely sports betting related, Unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal