SuperBoss Casino - Die Auszahlungsoption des Spielers wurde eingeschränkt.

Until now, I was able to withdraw my winnings via bank transfer effortlessly, and this method had been accepted multiple times. I have not changed my deposit method or anything else. Now suddenly, this withdrawal option is no longer available. I don't have any other withdrawal options, and I cannot understand why bank transfers suddenly don't work anymore. According to support, my money is just gone now. Tough luck for me!

Bisher konnte ich die Gewinne per Banktransfer mühelos auszahlen, und das wurde bereits mehrmals akzeptiert. Habe weder die Einzahlungsmetode gewechselt oder sonst. Nun plötzlich ist diese Auszahlungsmöglichkeit nicht mehr möglich. Eine andere Auszahlungmöglichkeit habe ich nicht und kann nicht nachvollziehen, warum das plötzlich per banktransfer nicht mehr klappt. Gemäss support ist mein Geld so nun halt weg. Mein Pech!

Hello Susan500,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified a long time ago and (see screenshot) my first withdrawal via bank transfer was a long time ago. I have made many withdrawals...maybe too many...several thousand.

I never used the bonus, only real money.

Contacted Casino yesterday. No chance

Mein Konto wurde bereit schon lange verifiziert und siehe screenshot auch bereits lange her meine 1. Auszahlung per banktransfer. Habe viele Auszahlung getätigt...vielleicht zuviele...mehrere 1000.00.

Bonus habe ich nie benutzt, also nur echt Geld.

Kontakt mit Casino gestern. Keine Chance

Dear Susan500,

Are there any other withdrawal methods available to you? If so, I would recommend choosing one of them to withdraw your balance, as it seems the casino is not denying you the opportunity to cash out your funds.

I look forward to your response.

Kind regards,

Nick

Yes, there are other withdrawal options available, but I can't use them. I have to make a deposit first. Skrill or Rapid don't work. I don't have any other options.

Ja es stehen andere Auszahlungsmöglichkeiten zur Verfügung, die ich aber nicht nutzen kann. Ich muss zuerst eine Einzahlung tätigen. Skrill oder Rapid funktionieren nicht. Habe sonst keine anderen Möglichkeiten.

Dear Susan500,

As the availability of payment methods is not always determined by the casino, players must select from the options that are available. I recommend using a different method, as only a minimum deposit is required to verify a new payment method. Please let us know if there are any updates.

Kind regards,

Nick

Dear Susan500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.