SpinJo Casino - Das Freispiel des Spielers funktioniert nicht in BRL

I made a boost deposit to receive 200% + 200 FS. I got the bonus, but the spins don't work in the BRL currency. When I access the game, the currency automatically changes to EUR. I spoke with support via chat, and they switched me to another game, which also doesn't work in BRL. They don't want to resolve the issue. They could simply add a game where the currency works, but it doesn't! Furthermore, the game they are insisting I play offers no winning benefits! Please help me, casinoguru!

Fiz um depósito de boost, para ganhar 200% + 200 FS, recebi o bônus porém os giros não funcionam na moeda BRL, quando acesso o jogo automaticamente a moeda é mudada para EUR, falei no chat e mudaram para outro jogo que também não funciona em BRL, E não querem resolver, poderiam simplesmente adicionar um jogo que a moeda funciona, mais não funciona! Além disso o jogo que estão insistindo que eu jogue não têm nenhuma vantagem de ganhos! Por favor me ajudem casinoguru!

Hello leandrog532,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJoCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is it an issue to play with EUR currency? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account was not verified and there is no need to obtain the bonus, so I spoke to them 2 days in a row between yesterday and today, and nothing resolved, when I enter the game to which the bonus applies, automatically the BRL currency is changed to EUR, the rounds are in BRL, ask them to issue it in another game but they won't issue it, they insist on this game that doesn't work.

minha conta não foi verificada e não há necessidade para obtenção do bônus, então falei com eles 2 dias seguidos ante ontem e hoje, e nada de resolver, quando eu entro no jogo ao qual o bonus se aplica, automaticamente a moeda BRL é mudada para EUR, as rodadas estão em BRL, pedir para eles emitir em outro jogo mais não emitem, insistem nesse jogo que não funciona.

Hello leandrog532,

Is it an issue that the currency is different within the game? Are you unable to use those free spins?

That's right, it was resolved, but it took many days to be resolved, in addition the spins would be for 2 advantageous games and it was only added to a game in which none of the 200 spins activated free spins, I think this is absurd, out of the 200 spins I gave I received 24 BRL!

isso mesmo, foi resolvido, porém levou muitos dias para ser resolvido, além disso os giros seriam para 2 jogos vantajosos e foi adicionado somente a um jogo ao qual dos 200 giros nenhum ativou free spins, acho um absurdo isso, de 200 giros que dei recebi 24 BRL!

Hello leandrog532,

Do I understand that the matter has been resolved?

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, it was resolved, but I was given spins on only one game that was totally different from the 2 games that would be eligible for the promotion, this game granted was not advantageous with few lines, so basically from these 200 spins I received VERY little bonus, so you can close this complaint, aware of these errors!

foi resolvido sim, porém foi me dados giros em somente um jogo totalmente diferente dos 2 jogos que seriam elegíveis a promoção, esse jogo concedido não era vantajoso com poucas linhas, então basicamente desses 200 giros ganhei MUITO pouco bonus, então pode fechar essa reclamação, ciente desses erros!

Dear leandrog532,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru