Spinanga Casino - Das Spielerkonto wurde aufgrund eines Streits um den Besitz der Zahlungskarte gesperrt.

I made several deposits and was initially allowed to withdraw my funds without any issues. However, when I was in the process of making my third withdrawal, I found that my account was blocked. This arose from the fact that I had been using my boyfriend's card, and had a pending withdrawal of 500 euros. They informed me through a message that my account would be blocked, and they would only credit the 50 euros I wagered, citing their policy that does not permit the use of a card that does not belong to the account holder. What I do not understand is why this was not an issue earlier, but have surfaced now. I understand that once you deposit and win, that money becomes yours. So, if they shut down your account, they should give you the money you have won because you risked your own money which you could have lost.

Ize varios ingresos y después me dejaron retirar mi dinero sin problema pero ya al tercer retiro que iva hacer con ganancias me han bloqueado mi cuenta porque he estado usando la tarjeta de mi novio y tenía un retiro pendiente de 500 euros cosa que me han mandado un mensaje que bloquean mi cuenta y solo me ingresan los 50 euros que juege porque en su política nose puede utilizar una tarjeta que no es la tuya lo que yo no entiendo es como anteriormente no me habían puesto peros y ahora si, entiendo que una vez añades dinero y ganas ese dinero te pertenece entonces si cierran tu cuenta te tienen que dar el dinero que has ganado porque tú te has jugado tu dinero pudiéndolo perder

Hello tapondinmakk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did the casino request your card verification at the beginning or at your 3rd withdrawal request only? When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party payment is strictly against every online casino rules and they have right to void any balance and block you forever.

Looking forward to your answer.

Regards,

Nick

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It seems surreal to me that a casino that does not ask you for verification and you win 850 euros and they deposit it without a problem and then you win 500 more you have it in withdrawal and they cancel it. I understand that they did not want to pay me more because the issue of my boyfriend's card is an excuse since they withdrew me several times without a problem while the card was registered, I can understand that they would block my account if it were stolen or found but that is not the case. I have given them all of my boyfriend's documents so that they can open the account for me but now It seems that there is something strange in that casino and it can be seen from afar, apart from the live chat, they are robots, they are going to make fun of someone else, I will file a complaint because I have seen that they have scammed many people, thank you and long live Spain.

Me parece subrealista que un casino que no te pide verificación y ganes 850 euros y te los ingresen sin problema y luego ganes 500 más los tengas en retiro y te lo cancelen entiendo que no quisieron pagarme más porque el tema de la targeta de mi novio es una excusa ya que me retiraron varias veces sin problema estando registrada la targeta, puedo entender que me bloquearán la cuenta si fuera robada o encontrada pero no es el caso yo les he pasado todos los documentos de mi novio para que me abran la cuenta pero ya se ve que en ese casino hay algo raro y se ve desde lejos aparte el chat en vivo son robots le van a tomar el pelo a otro pondré una denuncia porque he visto que han estafado a mucha gente gracias y viva España

When I opened the account I wanted to do the verification and it told me that at the moment it was not necessary so I deposited quite a few times with my boyfriend's card because they didn't block my account. Is there? Because they are not interested, it seems to me that they are the scammers. On the third withdrawal of 500, they realize that the card is not mine??? And they return 50 euros that I deposited??? And all the money that was lost?? They're going to give it back to me, right? Because if not I'm going to move sea and land with my lawyers to take down that casino amen

Yo cuando abrí la cuenta quería hacer la verificación y me salía que por el momento no hacía falta entonces deposite bastantes veces con la tarjeta de mi novio porque no me bloquearon la cuenta hay?? Porque no les interesa me parece que los estafadores son ellos al tercer retiro de 500 se dan cuenta que la targeta no es mía ??? Y me devuelven 50 euros que deposite??? Y todo el dinero que perdido que?? Me lo van a devolver no ?? Porque sino voy a mover mar y tierra con mis abogados para tumbar ese casino amén

They asked me to verify the card on the third withdrawal, something that I had the withdrawal pending to approve. I imagine that they are not interested in paying me more money since I was earning a lot but I think what they do is illegal since the verification had to be when I created the account and not when I have made several withdrawals without having problems. If I had known it, I would not have put a single euro into it, so I understand their policy but they have gone overboard since they have let me log in with my boyfriend's card and I They have deposited money into the account without a problem and now they come to me with these. It is wrong on their part. If there is something wrong, it is done first. They are not interested in returning the 500 euros. That is clear and they come with their policy when they are the ones who They have skipped it. First, I request that they return the 500 euros since they have skipped all kinds of rules.

Me pidieron la verificación de la targeta en el tercer retiro cosa que yo tenía el retiro pendiente de aprobar imagino que no les interesa pagarme más dinero ya que estaba ganando bastante pero yo creo que es ilegal lo que hacen puesto a que la verificación tenía que ser al crear la cuenta y no cuando llevo varios retiros sin tener problemas si lo uviera sabido no le uviera metido ni un euro entonces entiendo su política pero se la han pasado por el forro ya que me han dejado ingresar con la targeta de mi novio y me han ingresado dinero a la cuenta sin problema y ahora me vienen con estos está mal por parte de ellos si hay algo mal se hace de primeras no les interesa devolverme los 500 euros eso está claro y me viene con su política cuando son ellos los que se la han saltado primero solicitio que me devuelvan los 500 euros ya que por parte de ellos se han saltado todo tipo de normas

Dear tapondinmakk,

Many casinos allow the players to withdraw if the amount isn't that high without verification required. As the card was not verified prior to that, they could not know it does not belong to you. However, the casino terms clearly states that you can only use your own payment method and funds to deposit and play and as you registered there, you also accepted their terms and conditions and it is not an excuse that you did not know about it.

Unfortunately, this is a very strict breach of the casino terms and they have every right to void the balance and block you and nobody can force them to do otherwise.

Please keep in mind that this a standard rule in every single online casino and the outcome would be the same in all of them.

Is there anything else we could assist you with? If not, we will be closing the complaint.

They told me that they would return 50 euros that I deposited and I have not seen them in my account either.

Me dijeron que me devolverían 50 euros que yo deposite y tampoco los he visto en mi cuenta

Dear tapondinmakk,

As the deposit wasn't yours, the owner of the payment method has to request for a refund. As stated above, we will be now forced to close the complaint due breach of the casino terms.

Regards,

Nick