Spartan Slots Casino - Die Gewinne des Spielers wurden begrenzt.

Through free Spin I won € 200 of course I had to make a deposit of € 10 in this case I had € 240 but I played a little more I reached € 200 then I made a Neteller account for the Withdrawal and I only receive the € 100 weekly, normal then I ask when I get the rest, the surprising answer that the rest was canceled, I asked why they didn’t balance to play at that house. In short he went to the house and before getting up I asked for information

Através das free Spin ganhei 200€ claro que tive que fazer un depósito de 10€ nesse caso tinha 240€mas joguei mais un pouco cheguei aos 200€ a seguir fiz uma conta na Neteller para o Levantamento e só recebo os 100€ semanal, normal depois pergunto quando recebo o resto, a reaposta surpreendente que o resto foi anulado, perguntei eu porque não meteram em saldo para jogar nesse casa. Resumindo foi para a casa e antes de levantar pedi informações

Dear Darkshadows,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus policy for sign-up Free Spins, and this is what I found https://www.spartanslots.com/en-FI/bonus-rules:

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Sorry we were not able to help you with this case. If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Darkshadows,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.