Snatch Casino - Die Einzahlung des Spielers ist nicht angekommen.

Hello,

Deposit was not credited to me. Been waiting for 4 days now. My bank has confirmed that the money was successfully transferred on the first day.

The deposit was €20.

Casino emailed me on my payment screenshot that the payment was not for their casino.

But I am absolutely sure of this.

Unfortunately I could not find any contact details for the payment provider, otherwise I would like to contact them to confirm.

LG

Hallo,

Einzahlung wurde mir nicht gutgeschrieben. Warte nun schon seit 4 Tagen. Meine Bank hat mir bestätigt, dass das Geld erfolgreich noch am ersten Tag übermittelt wurde.

Die Einzahlung betrug 20€.

Casino hat mir per Email auf mein Zahlungsscreenshot mitgeteilt, dass die Zahlung nicht für deren Casino war.

Dies bin ich mir aber absolut sicher.

Leider konnte ich keine Kontaktdetails für den Zahlungsanbieter finden, da ich diesen sonst gerne kontaktieren würde zum Bestätigen.

LG

Dear neiliyoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The deposit was never credited to me. Still better than losing the money.

LG

Die Einzahlung wurde mir nie gutgeschrieben. Immernoch besser als das Geld zu verlieren.

LG

Dear neiliyoo,

Did you forward the payment confirmation to the casino? If yes, what did they respond to it?

Was clarified today, everything is fine. Nevertheless thanks for the effort.

Wurde heute aufgeklärt, alles in Ordnung doch. Trotzdem danke für diee Mühen.

Thank you neiliyoo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick