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Hello i wait now 8 days for my cashout and its still pending in my Account

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that your account has been verified successfully in the past?  Was this your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I've been waiting for 14 days and nothing has happened. I already had withdrawals at this casino

Everything is also verified

Hallo ich warte jetzt schon 14 tage und nichts ist passiert auszahlungen hatte ich schon bei diesem casino

Verifiziert ist auch alles

Und diese Nachricht bekomme ich seit 2 wochen vom Casino

I see your withdrawals is in the queue for processing. At the moment we are experiencing a large amount of request, That's why it is a bit delayed. Sorry for any inconvenience. Your withdrawal should be processed soon and you will be informed accordingly by email.

Hello after threatening a complaint from casinoguru in the live chat of slotty vegas, my money was accepted within 5 minutes

Hallo nachdem ich im livechat von slotty vegas mit einer beschwerde von casinoguru gedroht habe wurde mein geld innerhalb von 5 minuten akzeptiert

Thank you very much, Daniel, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Daniel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes has done

Ja hat sich erledigt

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Daniel, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru