SlottoJAM Casino - Der Selbstausschluss des Spielers ist fehlgeschlagen.

Good afternoon. Like other casinos of the genre, such as reloadbet, lsbet or tornadobet, I opened an account in this house, and when I asked to close it, due to gambling addiction, they did it, but then reopened the account at my request. I want to definitively close. Can you contact the casino please?

Boa tarde. À semelhança de outros casinos do genero, como reloadbet, lsbet ou tornadobet, abri conta nesta casa, e quando pedi para fechar, por motivos de vicio de jogo, fizeram-no, mas depois reabrem a conta a meu pedido. Quero encerrar definitivamente. Podem entrar em contacto com o casino por favor?

Hello playerfromportugalmn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlottoJAM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the self exclusion? Did you mention in your request that you have gambling addiction/issues? How long after the account closure did you reopen your account? What did the casino respond when you contacted them with this issue?

Looking forward to your answer.

Regards,

Nick

I applied for self-exclusion 2 days ago. The account has been closed.

Yesterday I asked to reopen, and they reopened immediately...

Solicitei a autoexclusao ha 2 dias. A conta foi encerrada.

Ontem pedi para reabrir, e reabriram imediatamente ...

Can you please forward your self-exclusion request which you sent to the casino to nikolas.b@casino.guru?

Dear playerfromportugalmn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.