SapphireBet Casino - Der Spieler sucht nach einer Lösung für die Diskrepanz bei der Auszahlung.

Hello, I deposited into this casino using Astropay and later, when I wanted to withdraw, it was only possible through cryptocurrencies. I wanted to withdraw in that way, but they told me that withdrawals can only be made through the same method I made my deposit. It's a shame because the option to deposit is available, but not to withdraw. So, I need a solution.

Hola muy buenas, yo deposite por astropay en este casino y después cuando quise retirar solamente se podía por criptomonedas. Quiero retirar por ahí, y me dice que solamente se puede retirar por el medio que deposite. Es una vergüenza porque para depositar si aparece pero si uno quiere retirar no. Asi que necesito una solución

Hello lautarosoto11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SapphireBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that most likely you will have to deposit again with a method that is also available to withdraw and you will have to verify both payment methods.

Looking forward to your answer.

Regards,

Nick

Dear lautarosoto11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I no longer need help, now I am complaining to linebet. Thank you so much!!!

Ya no necesito ayuda, ahora estoy en queja con linebet. Muchas gracias!!!

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.