Royal Oak Casino - Der Spieler hat Mühe, sich zu verifizieren.

I have sent you on several occasions. All the documents they ask for. But they neither verify nor let me withdraw my € 400 game with my real money, I did not have any bonuses or anything like that. I want to collect my money and close that happy account they are scammers. The ones from that casino.

Les eh enviado en varias ocasiones. Todos los documentos que ellos piden. Pero ni verifican ni me dejan retirar mis 400€ juge con dinero real mio no octuve ningún bono ni nada por el estilo. Quiero cobrar mi dinero y cerrar esa dichosa cuenta son unos estafadores. Los de ese casino.

Hello samu031198,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.

Was this your first ever withdrawal request from the casino? Since when are you trying to verify yourself in the casino? What documents did the casino already requested? Did you send them all of it?

Please note that it is very common for the casino to ask all kinds of documents are you will be unable to complete the verification if you do not provide everything they request.

Looking forward to your answer and I hope we will be able to help you out with your issue.

Regards,

Nick

Dear samu031198,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.