Playzilla Casino - Der Rückzug des Spielers wurde verzögert.

Payment requested on 04/25/2022.

Chat says 4 days!

AGB says 3 days!

Withdrawal instructions on the homepage say "Instant"!

email contact says wait wait wait, the usual if you don't want to pay out

7 business days have passed, this is not normal.

Auszahlung am 25.04.2022 beantragt.

Chat sagt 4 Tage!

AGB sagt 3 Tage!

Auszahlungshinweise auf der Homepage sagen "Instant"!

eMail Kontakt sagt warten warten warten, das übliche wenn man nicht auszahlen will

7 Werktage sind vergangen, das ist nicht normal.

Dear sarahboy33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello, thank you for opening.

So it really isn't "usual".

24H is common". but that is not the point.

The casino is violating its own terms and conditions?!

Furthermore, false promises are baited!

( see the alleged instant payment )

I know many groups, I've been actively playing for over 15 years now,

but that I have to wait more than 7 days for such a small amount?!

No, sorry, this has never happened to me before.

Thanks, I'll keep you posted.

Hallo, vielen Dank für die Eröffnung.

Also "üblich" ist das nun wirklich nicht.

24STd. ist "üblich". Aber darum geht es nicht.

Das Casino verstößt ja gegen seine eigene AGB?!

Des weiteren wird mit falschen Versprechungen geködert!

( siehe die angebliche Instant Auszahlung )

Ich kenne viele Gruppen, bin jetzt auch über 15 Jahre aktiv am Spielen,

aber das ich mehr als 7 Tage warten muss, auf so einen kleinen Betrag?!

Nein, tut mir leid das ist mir noch nie passiert.

Danke, ich werde weiter berichten.

I fully understand your frustration, sarahboy33. However, we always give the casino two full weeks to process each payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello, the casino paid out yesterday, thank you very much.

Hallo, das Casino hat gestern Ausgezahlt, vielen Dank.

Awesome news, sarahboy33. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.