Planet Of Bets Casino - Der Rückzug des Spielers hat sich verzögert.

I registered my account a long time ago and have been playing on it for a while. I’ve made deposits and withdrawals without any issues. My latest withdrawal was canceled, and the casino requested identity verification. All documents were provided and verified. After that, the casino asked me to record a video, something I’ve never encountered before, but I sent the video. According to the casino's rules, the maximum verification period is 5 days. It’s been almost 3 weeks now, and I still can’t withdraw my money. The casino is deliberately keeping my money.

Аккаунт давно зарегистрирован и играл на нем давно. Делал депозиты и выводы, проблем не возникало. Очередной вывод был отменен, казино запросило верификацию личности. Документы были все предоставлены и проверены. После этого казино запросило записать видео, первый раз с таким встречаюсь, но видео было отправлено. Максимальный срок проверки по правилам казино 5 дней. Прошло уже почти 3 недели, я не могу вывести деньги. Казино намеренно удерживает мои деньги у себя.

Dear djak1987,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with the casino regarding your verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have been playing in casinos for a long time and betting on sports, recently betting on sports.

There were no bonuses, my account is over 3 years old, there have never been any problems.

The casino's answer is to wait for verification, which lasts a maximum of 5 days. It's been 3 weeks since my last withdrawal request. All documents and videos have been verified and provided.

Давно играл в казино и делал ставки на спорт, в последнее время ставки на спорт.

Никаких бонусов не было, моему аккаунту более 3 лет, никаких проблем никогда не было.

Казино ответ - ожидать проверки , которая длится максимум 5 дней. С момента моего последнего запроса на вывод денег прошло уже 3 недели. Все документы и видео проверены и предоставлены.

The money has been paid. The complaint can be closed.

Деньги выплачены. Жалобу можно закрывать.

Dear djak1987,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru