Pixel.bet Casino - Das Konto des Spielers wurde gesperrt.

I made the first deposit I started playing and stopped playing after a while when

I went to the casino again, I no longer had access to games, I deleted cookies,

I tried another browser, I switched from a desktop computer to a laptop but nothing helped.

by e-mail there is an answer within a day but there has been no reply .It was said that there is a Finnish chat but for at least three days has not replied

Tein ensitalletukse aloin pelat ja lopetin pelaamisen hetken päästä , kun

menin uudelleen kasinolle en pääsyt enään peleihin , poistin evästeet ,

koitin toista selainta , vaihdoin pöytätietokoneen kannettavaan mutta mikään ei auttanut .On huono kielitaiti chatti kehotti ottamaan yhteyttä

sähköpostilla siellä vastataan vuorokauden sisään mutta ei ole tullut mitään vastausta .Sanottiin että on suomalainen chatti mutta ei ainakaan kolmeen päivään ole vastannut

Dear Asko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have activated any promotional offer when placing your first deposit? Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I go to the casino with my own bank IDs.

I do get to the casino but I do not get to play slots.

There will be a swipe text that needs to be reloaded,

Menen casinolle omilla pankkitunnuksilla .

Casinolle pääsen kyllä mutta en pääse pelaan kolikkopelejä.

Tulee vann teksti että pitää ladata uudestaan,

Thank you very much, Asko, for your reply. Could you please forward any relevant screenshots to petronela.k@casino.guru? Looking forward to hearing from you.

Slander but "reload # .That day I got 25 free games as a gift, I got them played but after that

i didn't get to play that game either but slander the same.

Herjaa vaan "lataa uudestaan#.Toissa päivänä sain 25 vapaapeliä lahjaksi, sain ne pelattua mutta sen jälkeen

en pääsyt pelaamaan sitäkään peliå vaan herjas samaa.

Thank you very much, Asko, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino to ask them to join here and help us resolve the player's issue.

Dear Asko,

Thank you for your honest feedback on your experience with us at Pixel.bet! We are very sorry about this and will make sure to assist you in the best way possible.

Due to GDPR, we are not able to give out specific details to a 3rd party and would therefore advise you to send us an email with the subject line "Casino.guru - Richard" and I will make sure to assist you the best way possible.

Looking forward to hearing from you.

Kind regards,

Richard

Customer support team leader

www.Pixel.bet

Also, please send the email to support@pixel.bet as well..

Kind regards,

Richard

Customer Support Team Leader

www.Pixel.bet

Dear Asko,

Please do as the casino recommends. As it looks like we won't b able to get direct answers from the casino here, I hope at least getting their attention will help your case to be solved. Let us know if there will be any update regarding the case.

I put my email in the casino.

Nut has looked like the brackets have been removed and I can use my money in games

Laitoin sähköpositini casinolle .

Nut on näyttäs siltä että on sulut poistettu ja voin käyttäärahani peleissä

Dear Asko,

Does it means you can fully use your account again and your complaint is resolved?

Yes, I have been able to play, nothing has come to notice, but

apparently the Casino has had something wrong

Kyllä olen pystynyt pelaamaan , ei ole tullut mitään ilmoitusta mutta

ilmeisesti casinolla on ollut jokin vika

Dear Asko,

Thank you for your patience on this matter. 

We are very happy that we were able to solve the issue that you experienced!

Due to GDPR, we can’t reveal any sensitive information here in the thread, but we want to make sure that you are completely satisfied with the solution and remind you that our customer support team is available every day from 09.00 to 23.59 CET time. 

Feel free to contact us either through live chat or through email, support@pixel.bet, if there is anything else we can do to assist you.

We wish you all the best.

Kind regards,

The Pixelbet team

Dear Asko,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru