Nucleonbet Casino - Der Spieler hat Mühe, sein Konto zu verifizieren.

They keep asking for more and more documents for the KYC and keep canceling the withdrawals. As I saw here, that's the way they do business. I am not the first case.

I sent:

Proof of address:

DATE    STATUS

2022-11-14        APPROVED

2022-09-24        APPROVED

Proof of ID

DATE    STATUS

2022-09-29        APPROVED

2022-09-27        APPROVED

2022-09-24        DECLINED

Proof of Payment Method

2022-12-13        NOT_REVIEWED

2022-12-13        NOT_REVIEWED

2022-12-13        NOT_REVIEWED

2022-12-13        NOT_REVIEWED

2022-12-13        NOT_REVIEWED

2022-11-22        DECLINED

2022-11-22        DECLINED

2022-11-22        DECLINED

2022-11-22        DECLINED

2022-11-22        DECLINED

2022-11-18        APPROVED

2022-09-24        APPROVED

They approve the document but when I try to withdraw they cancel:

489252 2022-12-09 17:02:21      $-99.00 WITHDRAWAL CANCELLED       

464155 2022-11-21 19:10:41    $-484.11             WITHDRAWAL  CANCELLED       

458581 2022-11-17 17:53:21      $-484.11             WITHDRAWAL  CANCELLED       

452918 2022-11-12 23:05:23      $-484.00             WITHDRAWAL  CANCELLED       

386198 2022-09-29 00:50:42      $-487.00             WITHDRAWAL  CANCELLED

Thx for your help.

I am waiting for the Neteller account screenshot evaluation, but It won´t be enough to withdraw my money. 

Hello Bazzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nucelonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please let us know within a week the outcome of the payout.

Dear Bazzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Bazzo,

Please note that if you used a payment method in an another casino within the same group, the casino may request a verification of it. Can you please advise what is the status of the process?

Thx for your reply Nick.

I sent a photo of a Card that I "used" in my Neteller account. The transaction failed. But they still want this Photo. I am waiting for approval before I make a new withdrawal.

This is very exhausting. Nucleonbet stall the withdrawal to the maximum!

Please let us know within this week the outcome of the verification. If you will still struggle, we will definitely try to intervene.

Could you please clarify whether you played sports betting or casino games?

Only sports betting.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick