NordSlot Casino - Das Spielerkonto wurde gesperrt.

To put it briefly:

-I made an account and deposited money several times

-Then I won and wanted to withdraw the money, but "error message"

-Often tried to withdraw, but always error message

-Live chat contacted, I should try again tomorrow

- but then noticed that it is due to Paysafecard (1st payout with the), my account was only limited, so I verified my account and now it is unlimited

- after that I couldn't withdraw because my Nordslot account was blocked, no access to the live chat and not a single reaction from the casino since Tuesday, I've already written 2-3 emails.

Um es mal kurz zu fassen:

-Ich hab mir ein Konto gemacht und öfters Geld eingezahlt 

-Dann habe ich gewonnen und wollte das Geld auszahlen, aber „Fehlermeldung" 

-Öfters probiert auszuzahlen, aber immer Fehlermeldung

-Live Chat kontaktiert, ich soll es morgen nochmal probieren

-dann aber gemerkt das es an Paysafecard liegt (1. Auszahlung mit den), mein Konto war nur begrenzt, also hab ich mein Konto verifiziert und jetzt ist es unbegrenzt

-danach konnte ich nicht mehr auszahlen weil mein Nordslot Konto gesperrt war, kein Zugang zum Live Chat und seit Dienstag keine einzige Reaktion vom Casino, habe auch schon 2-3 Mails schon geschrieben. 

Dear Rami2603,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I created my account on Monday and an account verification was / was not necessary but only from a certain amount or from the 2nd payment.

Wasn't asked to verify my account either.

I only played normal slots.

Hallo, meine Konto habe ich am Montag erstellt und eine Kontoverifizierung war/ist nicht notwendig gewesen sondern erst ab einem bestimmten Betrag oder ab der 2. Auszahlung.

Wurde auch nicht darum gebeten mein Konto zu verifizieren.

Ich habe nur normale Slots gespielt.

Thank you, Rami2603, for your reply. Sorry, I'm afraid I didn't understand completely. Was your account verified successfully?

Dear Rami2603,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.