Nomini Casino - Die Auszahlungen des Spielers wurden storniert.

Hello, out of boredom I paid €50 into the online casino Nomini via Paysafe, after a short time I won a jackpot of over €7,000! Then I entered a payout of €2,000 as the maximum amount, which was transferred to my account should.Payment was confirmed, took 3-5 days.After 10 days received an email..Payment was cancelled! Justification...None!

Then talk to the chat, should open a new account, then it would be paid out immediately, I asked for a new account..Payout was confirmed after 12 days and canceled again!

After repeated email exchanges and letters, they put me off until I couldn't anymore!

Then suddenly 2000 € were embezzled, which were no longer visible on my account after the cancellation!

In order to keep my winnings, I played again in between, and say and write no more winnings after I threatened complaints with lawyers and licensors.

In addition, I have a profit loss of over 5000 € which I will not accept!

I hope that you could help me further in this regard.

In any case, the casino should be blacklisted!

If I didn't get you a settlement for me, I'll go to the last point and hire an online casino law firm.

Mfg Lunte

Moin,Ich habe aus Langweile mal 50 € in das Online casino Nomini per Paysafe eingezahlt,nach kurzer zeit habe ich dann einen Jackpot von über 7000 € gewonnen !Dann habe ich eine Auszahlung von 2000 € als höchstbetrag eingegeben,was auf mein Konton überwiesen werden sollte.Auszahlung wurde bestätigt,dauer 3-5 Tage.Nach 10 Tagen eine Email bekommen..Auszahlung wurde Storniert ! Begründung...Keine !

Dann mit dem Chat unterhalten,sollte eine neues Konto eröffnen,dann würde es sofort Ausgezahlt,ich neues Konto..Auszahlung gefordert,wurde bestätigt nach 12 Tagen wieder Storniert !

Nach mehrmaligen Email verkehr und Schreiberein,haben die mich vertröstet bis zum geht nicht mehr !

Dann wurden aufeinmal 2000 € unterschlagen,die nach der Stornierung nicht mehr auf mein Account zu sehen waren !

Damit mein Gewinn bestehen bleibt,habe ich zwischendurch auch mal wieder gespielt,und sage und schreibe keine gewinne mehr erziehlt,nachdem ich mit Anwaltlichen und Lizenzgeber Beschwerden gedroht habe.

Zudem habe ich einen Gewinnverlust von über 5000 € was ich nicht akzeptieren werde !

Ich hoffe das ihr mir in dieser Hinsicht weiter helfen könntet.

Auf jeden Fall sollte das Casino auf die Schwarze Liste gesetzt werden !

Falls ich ihr für mich keine Regelung geschafft habt,werde ich zum letzten Punkt gehen und eine Anwaltskanzlei für Online Casino beauftragen.

Mfg Lunte

Dear Lunte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at withdrawal? I see that you refused to cooperate when the casino asked you to create another e-wallet. Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

If several options are shown when paying out, and if it's also possible to transfer it to your account, then I'll do it. I don't have a wallet or any other account, especially since I'm not obliged just because they're too stupid to make a transfer !

And as you could read in the chat, I was supposed to open a new account, which didn't work out either.

Well, Nomini should simply delete the "Bank transfer" tab!

Mfg Lars

Moin Kristina,

Wenn bei Auszahlung mehrere Optionen dargestellt werden, und wenn es geht auch per Überweisung auf deinem Konto,dann mach ich doch das.Ich habe weder Wallets noch irgendein anderes Konto, zumal ich nicht verpflichtet bin nur weil die zu Blöde sind, eine Überweisung zu machen !

Und wie du lesen konntest im Chat,sollte ich ja ein neues Konto eröffnen,was da auch schon nicht geklappt hat.

Also,Nomini sollte dann einfach mal den Reiter "Banküberweisung" streichen!

Mfg Lars

Thank you for your reply, Lunte. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake, as the transaction could easily be returned by an intermediary bank.

Could you please clarify how much money you currently have in your account?

Also, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Good morning Kristina,

Of course I'm frustrated that payments are confirmed but canceled again after days without giving any reason!

What would you do in this situation and behave towards such arguments that one carries!

And if you are not even able to state the reason for a cancellation, who is serious in this regard?

To the account on my account, there is no more money on it.

First of all, 2000 € are missing, which were no longer credited to my player account after the one cancellation, which means "embezzlement" for me.

The other thing happened last week, that I often had no connection to the running game and I lost over 2000 € as a result!

I'll get them back, to be on the safe side, I gave my law firm a mandate in advance, which is still on hold, if I don't see any success with you against Nomini.

Mfg Lars

Guten morgen Kristina,

Na klar bin ich frustiert darüber,das Auszahlungen bestätigt werden aber nach Tagen wieder Storniert werden,ohne auch eine jegliche Begründung zu nennen !

Was würdest du in dieser Situation tun und Dich verhalten gegenüber solchen Argumenten die man einen zuträgt !

Und wenn man noch nicht mal in der Lage ist,bei einer Stornierung die Begründung anzugeben wer ist in dieser hinsicht Seriös ?

Zum Konto auf meinem Account,ist kein Geld mehr drauf.

Zum ersten fehlen 2000 € die nach der einen Stornierung nicht mehr auf mein Spielerkonto gutgeschrieben worden sind,das heisst für mich "Unterschlagung".

Das andere ist letzte Woche passiert,das ich des öffteren keine Verbindung mehr hatte zum laufenden Spiel und ich dadurch über 2000 € verloren habe !

Die werde ich mir zurück holen,zur Sicherheit habe ich im Vorwege meine Anwaltskanzlei ein Mandat erteilt,was noch in Ruhestellung ist,falls ich mit euch gegen Nomini keinen Erfolg zu erkennen habe.

Mfg Lars

Thank you very much Lunte for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lunte,

I looked at your complaint and will do my best to help you. I would like to invite Nomini Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Customer,

Thank you for reaching out to us.

We are sorry to hear that you have faced issues with withdrawing funds at our online casino.

We would like to assure you that we are doing our best to process customers' withdrawals at the earliest opportunity as well as to make sure that they will be executed successfully. However, some issues might occur sometimes when it comes to processing the transaction by the payment service provider.

Unfortunately, your withdrawal requests were repeatedly rejected by the payment service provider due to an issue on their side. Considering this, we have been strongly recommending you to use an alternative payment method such as a different bank account (except for Revolut), Crypto, or E-wallet of your choice.

We would like to also inform you that we have thoroughly checked the transaction history on your account once again, and we confirm that all the rejected withdrawals were credited back to your game account balance.

We would like to apologize for the inconvenience once again. We completely understand your frustration and would like to assure you that we will do everything in our power to avoid such a situation from happening in the future.

Best regards,

Nomini.com

Hi, transfer to my account from Revolut didn't work, the chat employee asked me if I could open another account, followed the request and opened a new online account!

Then I changed the account details for the payment, requested payment...was confirmed, canceled after 10 days!

How can you rate such competence?.....not at all!

If that were my payment service provider, I would have taken it off the market!!

Mfg. Wortmann

Hi,Überweisung auf mein Konto von Revolut ging nicht,Mitarbeiter vom Chat bat mich ob ich nicht ein anderes Konto eröffnen kann,bin der Bitte nachgegangen,und habe ein neues Online Konto eröffnet !

Dann habe ich die Kontodaten geändert für die Auszahlung,auszahlung beantragt...wurde bestätigt,nach 10 Tagen Stoniert !

Wie kann man solche Kompentenz bewerten ?.....garnicht !

Wenn das mein Zahlungsandienstleister wäre,den hätte ich vom Markt genommen !!

Mfg Wortmann

Dear Customer,

Thank you for your reply.

We would like to once again express our apologies for the inconvenience that occurred.

Let us assure you that we are working on improving our services, and looking for integration of the most efficient solutions for processing withdrawals of our customers.

In the meantime, let us recommend you once again to use an alternative payment method such as a Crypto or any kind of E-wallet available in the cashier when requesting a withdrawal.

Best regards,

Nomini.com

Dear Lunte,

try to use an alternative payment method and let me know about your progress, please.

Good morning William,

Tried to get into my account yesterday and couldn't get in!

And all the money is gone! Supposedly I get an email from Nomini, I'm curious what they will write to me.

Well to be honest I'm being forced by Nomini to file a fraud report !

I'll report as soon as I get more information.

Mfg Lars

Guten Morgen Villiam,

Hatte gestern versucht auf mein Account zu kommen, und bin nicht rein gekommen !

Und das ganze Geld ist verschwunden ! Angeblich bekomme ich eine Email von Nomini, bin gespannt was die mir schreiben werden.

Also um ehrlich zu sein, werde ich dazu gezwungen von Nomini,das ich eine Anzeige wegen Betrug zu melden !

Ich melde mich, sobald ich weitere Infos bekommen habe.

Mfg Lars

Dear Lunte,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Moin Viliam, I still haven't received an answer from Nomini, and I don't think there will be any more.!

How do you think I should proceed now?

Mfg Lars

Moin Viliam, ich habe bis heute noch keine Antwort von Nomini erhalten, und denke es wird auch keine mehr geben.!

Wie soll ich jetzt weiter verfahren deiner Meinung nach?

Mfg Lars

Dear Lunte,

let's summarize it - Casino gave you clear instructions and they've asked you to use an alternative payment method, did you do that?

You've written that you couldn't get into your account and you are in email contact with the Casino.

Did they block your account?

I can't make any other payment option because the money on my account is gone!

It is no longer listed, that's the problem!

Mfg Lars

Ich kann keine andere Zahlungsmöglichkeit machen weil das Geld auf meinem Account weg ist !

Es ist nicht mehr aufgeführt,das ist das Problem !

Mfg Lars

Dear Casino,

what happened with the player's winnings, please?

Hi Viliam,

I'm excited about that too!

If nothing happens from Nomini, should I file a fraud report?

Mfg Lars

Hi Viliam,

Da bin ich auch gespannt !

Soll ich wenn nichts passiert von Nomini, eine Anzeige wegen Betrug melden ?

Mfg Lars

Dear Casino Guru,

Thank you for reaching out to us.

Let us inform you that the last customer's withdrawal request was rejected by the payment service provider due to an issue on their side on 12.02.2022, and the customer was informed about it by our Financial Department and advised to use an alternative payment method. The funds were returned to the customer's gaming balance and were used by them in the games.

At the time of submitting the current complaint, namely, 16.02.2022, there were no funds on the customer's gaming balance anymore.

Also, as confirmed in one of our previous replies, all the previously rejected withdrawals were credited back to the customer's game account balance accordingly.

The customer may also check their balance history in their profile on our website by applying the corresponding filters.

Please, let us know if you have any further questions.

Best regards,

Nomini.com

They're just nuts!

If I haven't received a payout, where is my credit?

Das sind einfach Spinner !

Wenn ich keine Auszahlung bekommen habe,wo ist denn mein Guthaben ?

Dear Lunte,

what credit do you mean, please? I'm afraid that if you've used your funds in the games I'm not able to help you.

I haven't lost my credit!

I still had a total of 4000€

Then I asked for payment, then it should be in my account after a few days, 10 days later the cancellation came, since then it can no longer be seen on my account!

What spins the casino cope!

I'm going to give my attorney the green light to file a lawsuit.

Now I'm really fed up with the store!

Mfg Lars

Ich habe meinen Kredit nicht verspielt !

Ich hatte insgesamt noch 4000€

Dann habe ich auf Auszahlung gebeten,dann sollte nach einigen Tagen bei mir auf dem Konto sein,10 Tage später kam die Stornierung, seit dem ist das nicht mehr auf meinem Account zu sehen !

Was spinnt sich das Casino zurecht !

Ich werde doch meinen Anwalt jetzt grünes Licht geben,das er eine Klage einreicht.

Jetzt habe ich wirklich die Schnauze voll von dem Laden!

Mfg Lars

Dear Casino,

send me the player's gambling history to my email: viliam.v@casino.guru, please.

I'm curious Viliam.

Mfg Lars

Bin gespannt Viliam.

Mfg Lars

Dear Viliam,

Thank you for reaching out to us.

The requested data has been sent to your email address.

Please, let us know in case you have any further questions.

Best regards,

Nomini.com

Dear Lunte,

I've received your gambling history and it showed that you lost your winnings by playing. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.