Nomini Casino - Der Rückzug des Spielers wird wiederholt verzögert.

I've been waiting for more than a week to withdraw my money. They've cancelled my withdrawal twice now and told me it's a technical error. Today, they told me to make the withdrawal again and that in two hours, the money will be in my account. We'll see if that's true, because this is becoming quite a hassle.

Llevo más de una semana esperando la retirada del dinero. Van dos veces que me cancelan la retirada y me dicen que es un error técnico. Hoy me han dicho que hiciera la retirada de nuevo y que en dos horas tendré el dinero en la cuenta. Haber si es verdad porque tela

Hello verbo27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, this is my first request. And I have not verified my account since I have not been asked to do so. Accumulate the winnings with real money. The last time I spoke to the casino was yesterday and they told me they would fix it in two hours but unfortunately my withdrawal is still pending

Hola es mi primera solicitud. Y no he verificado mi cuenta ya que no me lo han solicitado. Acumule las ganancias con dinero real. La última vez que hablé con el casino fue ayer y me dijeron que lo solucionarían en dos horas pero lamentablemente mi retiro sigue en estado pendiente

Thank you verbo27 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear verbo27,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Nomini Casino representative to join this conversation.

Dear Nomini Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Dear Customer,

Thank you for reaching out.

We would like to inform you that after a check with the relevant department, we have come to a conclusion that the bank details you are entering during the withdrawal request are incorrect. In order for the withdrawal request to be successful, you have to make sure that IBAN and SWIFT code are entered in full.

Best regards,

Nomini.com

Okay. I just did it like this putting everything they told me. Let's see if it happens now🙏

Thank you

Ok. Lo acabo de hacer así poniendo todo lo que me han dicho. Haber si ahora sí se realiza🙏

Gracias

Dear verbo27,

Could you please clarify, if there has been any update on the situation? Have you received your money?

Thank you.

Mirka

Dear verbo27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.