MyStake Casino - Der Spieler hat versehentlich einen Bonus beansprucht.

I activated the bonus by mistake and now I can't play and I don't want to do what it asks me to do, that's why I would like to cancel it and thus be able to play or withdraw my money I hope you respond quickly and fix the problem

active el bonus por error y ahora no puedo jugar y no quiero hacer lo que me pide, por eso querria cancelarlo y asi poder jugar o retirar mi dinero espero que me respondais rapido y me arregleis el problema

Hello Ionel_lm7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When and what kind of bonus did you claim? Did you play with the bonus balance or you left it as you claimed it? Did you contact the casino for canceling the bonus and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Dear Ionel_lm7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.