MyStake Casino - Das Konto des Spielers wurde gesperrt.

My name is Juan M, I have a problem verifying my A***20 account on the casino site: mystake.com; after several attempts they blocked me from trying again, all this despite having provided the clear and legible documentation they requested.

Without this authentication I cannot make any withdrawal and yesterday I wanted to make a withdrawal for 50 USD. In case of winning, I would not be able to make any withdrawals due to this problem

I have already filed a complaint to the mystake.com casino support email, that was today 04/24/22 at 2:30 pm. Please help me to solve my problem.

Mi nombre es Juan M, tengo un problema de verificación de mi cuenta A***20 en el sitio del casino: mystake.com; luego de varios intentos me bloquearon para volver a intentarlo, todo esto a pesar de haber brindado la documentación que solicitaban clara y legible.

Sin esta autenticación no puedo hacer ningún retiro y el día de ayer quería hacer un retiro por 50 USD. En caso de ganar, no podría realizar ningún retiro por este problema

Ya e formado una queja al correo de soporte del casino mystake.com, eso fue el día de hoy 24/04/22 a las 2:30 pm. Por favor solicito ayuda para solucionar mi problema.

Hello JuanM,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your winnings with or without an active bonus, please?

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear JuanM,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.