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Well, I made a withdrawal of 70,000 and they still haven't answered me. In two previous times I have tried to withdraw 30,000 and 40,000 and it does not let me

Bueno yo hice un retiro de 70.000 y aún no me an respondido i. En dos veces anteriores e tratado de retirar 30.000 y 40.000 y tampoco me deja

Dear Yasna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

When exactly have you requested the withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much if I had a successful retirement thank you very much I hope it will not be repeated

Muchas gracias si tuve un retiro exitoso muchas gracias ojalás no se vuelva a repetir

Thank you for your reply. I am very sorry, but I am not sure I understand correctly. Has your issue been resolved in the meantime?

Dear Yasna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.