Maximal Wins Casino - Die Einzahlung der Spielerin wurde ihrem Casino-Konto nie gutgeschrieben.

I signed up

Then I deposited $ 23 by gigadat interact transfer

My bank confirms that the amount has been deposited

After a good time of waiting still no deposit

So I contacted the online service to ask them why I was told that the deadlines were coming.

Then I was disconnected and blocked !!

Unable to access the page on any device

It writes AccessDeniedAccessDenid and a package of letters and numbers on the web page

Je me suis inscrite

Ensuite j'ai deposé 23$ par virement interact gigadat

Ma banque me confirme que le montant a ete deposé

Apres un bon moment d'attente toujours pas de dépot

J'ai donc contacté le service en ligne pour leur demander pourquoi on m'a repondu que les delais arrivait

Ensuite j'ai ete déconnecté et bloqué!!

Incapable d'accéder a la page peu importe sur quel appareil

Ca écrit AccessDeniedAccessDenid et un paquet de lettre et de chiffre sur la page web

Dear SANSan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted the payment provider/bank already? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I contacted Gigadat and he confirmed to me that the deposit had been made but that the name indicated was Empire Casino .. and told me to contact the casino. I did not have an account at this casino so I signed up. And they told me he couldn't help me. I finally managed to log into my maximum wins account using a secure app with antivirus and all. Still no deposit but it was written awaiting got redirect url. I contacted the online service again and explained to them everything that is happening change of language by talking to each other it was super complicated to understand each other did not answer my questions and when I asked them again a second time what that meant she said. 'replied Are you logged into your account ?? Told him yes I'm talking to you! But not on my devices. Then ... I recapitulate them again ...... silence ... no more answer then it comes back to me gives me info for new password and everything tells me to disconnceter and reconnect and explain to them what happens ... I do not understand too much and do not want to disconnect for fear of not being able to join them again .... he disconnects me .... I cannot speak to them ... after a moment reconnects me. ... and the $ 23 was there ........

Short...

So

.. I had to not let go to get the $ ... seems to have something suspicious redirect url and the payment entered under casino empire on gigadat

..

So I played on the 23rd, ultimately not wanting to gain anything, I would not have sent them more information about me I have zero confidence in them

Thank you for your time

Have a good day

J'ai contacté Gigadat et il m'on confirmer que le depot avait été fais mais que le nom indiqué était Empire Casino .. et me dise de contacter le casino. Je n'avais pas de compte a ce casino me suis donc inscrite. Et ils m'ont dit qu'il ne pouvait m'aider. J'ai finalement réussi a me conecter a mon compte de maximal wins a l'aide d'une appli securisé avec antivirus et tout. Toujours pas de depos mais c'etait ecris awaiting got redirect url. J'ai recontacté le service en ligne leur ai excpliquer tout ce qui se passe changement de langue en se parlant ça ete super compliquer se comprendre ne repondait pas a mes question et quand je leur ai redemander une 2e fois ce que ca voulait dire elle m'a repondu Vous etes connecté à votre compte?? Lui ai dis oui je vous parle! Mais pas sur mes appareils. Ensuite .. je leur récapitule les fait encore ...... silence ... plus de reponse puis elle me revient me donne des info pour nouveau mot de passe et tout me dit de me deconnceter et me reconecter et leur expliquer ce qui arrive... je ne comprend pas trop et ne veut pas me deconnecter de peur d'encore ne plus pouvoir les rejoindre.... il me deconnect.... je ne peux leur parler ... apres un instant me reconnect .... et le 23$ etait là........

Bref...

Voila

.. j'ai du ne pas lacher le morceau pour avoir les $ ... semble avoir un truc louche redirect url et le paiement entrait sous empire casino sur gigadat

..

Jai donc jouer le 23 en ne voulant finalement rien y gagner je ne leur aurait pas envoyer plus d'info sur moi je leur fait zero confiance

Merci pour votre temps

Bonne journee

Thank you, SANSan, for your reply. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes you can close the complaint thank you very much for your time!

Oui vous pouvez fermer la plainte merci beaucoup de votre temps!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, SANSan, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru