LiliBet Casino - Der Spieler kann keine Auszahlung beantragen.

I have paid in and the KYC is completed, the moment I pressed "pay out" the window opened with "

Your account has been blocked. If you have any questions, please email us at support@lilibet.com or contact us on live chat. "

The chat said that this is an "interal error" and this is passed on to another department that releases the account again ... I am now waiting for the first week and I am still told the same thing despite multiple inquiries

Ich habe eingezahlt und die KYC ist abgeschlossen , In dem moment wie Ich auf "auszahlen" drückte Ging das fenster auf mit "

Ihr Konto wurde gesperrt. Wenn Sie Fragen haben, schreiben Sie uns bitte eine E-Mail an support@lilibet.com oder kontaktieren Sie uns im Live-Chat."

Der Chat meinte das dies ein "interal error "ist und dies weitergeleitet wird an eine andere abteilung die das konto wieder freigebeb... ich warte inzwischen 1.woche und mir wird trotz mehrfacher nachfrage immernoch das selbe erzählt

Dear Dennis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that you received? Have you made any successful withdrawals before?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

THE account is now reactivated thanks anyway 🙂

DER account ist nun wieder aktiviert danke trotzdem 🙂

Awesome news, Dennis. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.