Leon Casino - Das Konto des Spielers wurde unrechtmäßig wiedereröffnet.

I asked for an indefinite self-exclusion from this casino due to gambling addiction.

out of the blue, the account is reopened and they let me deposit and spend €2,950 in less than an hour.

I contacted support and a Jorge replied that there are simply no agents available to contact.

this casino is in breach of responsible gambling rules and i want my money back.

Pedi a autoexclusao por tempo indeterminado neste casino por vício no jogo.

do nada, a conta aparece reaberta e deixam-me depositar e gastar 2950€ em menos de uma hora.

contactei o suporte e um Jorge responde que não há simplesmente agentes disponíveis para contacto.

este casino infringe as regras de jogo responsável e pretendo reaver o meu dinheiro.

Hello Dezanove19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

• Can you please forward your initial self-exclusion request to nikolas.b@casino.guru?
• Was the self-exclusion confirmed by the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

I've already emailed you.

I've clearly asked for the account to be closed due to addiction to the game.

Olá,

já enviei por e-mail.

pedi claramente o encerramento da conta por vício no jogo.

Hello,

I'm self-excluded and struggling with gambling addiction in treatment.

this casino keeps sending me messages offering free spins.

12 hours ago it sent me a message trying to get me to play.

this is a crime of extortion.

i want my money back, this is further proof of the bad faith of this casino.

thank you.

Olá,

estou autoexcluido e a lutar contra o vício do jogo em tratamento.

este casino continua a enviar-me mensagens a oferecer rodadas grátis.

ha 12 horas enviou-me mensagem a tentar que eu jogue.

isto é crime de extorsão.

eu quero o meu dinheiro de volta, isto é mais uma prova da má fé deste casino.

obrigado.

Hello Dezanove19,

Thank you for the screenshots provided. Is there any way to prove the date of those screenshots - time stamp on screenshot or a chat transcript by e-mail?

Awaiting your response.

Regards,

Nick

Hi Nick,

I'm sending you a screenshot of the settings, which indicates when they were made.

I ask you to be quick, this casino wants to extort money from me and I remind you that I spent 2950€ after explicitly requesting self-exclusion.

i really need my money to continue my gambling addiction treatment, but with these messages and without them giving me back what's mine, it's impossible.

In the meantime, I've realized that personal data is exchanged between Twin and Leon Bet, which is illegal, but which they use to control the will of addicted players.

Olá Nick,

envio captura de tela com as definições da mesma, onde indica quando foram feitas.

peço-vos que sejam rápidos, este casino quer extorquir-me dinheiro e eu relembro gastei 2950€ após ter pedido explicitamente a autoexclusao.

preciso muito do meu dinheiro para continuar o meu tratamento do vício no jogo, mas com estas mensagens e sem me devolverem o que é meu, é impossível.

entretanto percebi que há troca de dados pessoais entre a Twin e a Leon Bet, o que é ilegal, mas que utilizam para controlar a vontade dos jogadores viciados.

Attention Casino Guru, in the meantime I've realized that Leon and Twin are transmitting customer data to each other, which is a crime.

I send you a printout to prove it.

they know who the addicts are and send messages to each other to instigate players who request self-exclusion to play on the other site.

Atenção Casino Guru, entretanto é por me instigarem a jogar percebi que a Leon e a Twin transmitem entre si dados de clientes, o que é crime.

Envio print que o comprova.

sabem quem são os viciados e enviam mensagens entre eles para instigar os jogadores que pedem a autoexclusao a jogar no outro site.

Hello Dezanove19,

Please send the time stamps of the live chat screenshots where you have mentioned gambling addiction - the ones you have forwarded are not relevant to the case.

Regards,

Nick