Jackie Jackpot Casino - Das Konto des Spielers wurde gesperrt.

They have closed my account for no reason after having sent a lot of private documentation....this is a criminal song and an abuse by the casino and I need advice on how I can file a complaint under the data protection law, thanks

Me han cerrado la cuenta sin ningún motivo después de haberle enviado mucha documentación privado....esto es un canto delictivo y un abuso por parte del casino y nesecito consejo de cómo puedo denunciar por la ley de protección de datos gracias

Dear Tosu008,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Ok

Do I understand correctly that there are no funds being held by the casino?

No it does not retain funds thanks for your help

No no retiene fondo gracias por su ayuda

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.